Is the server broke?

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
sabarnett
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Is the server broke?

Sat Apr 13, 2019 9:22 am

I keep refreshing the mobile app, but the list of emails does not change. If I then open the mail app, a flood of email arrives. Going back to the mobile app, the list of emails remains unchanged. It’s not changed for several hours now. Is there a pronblem with the servers?

Thanks
Steve
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Sat Apr 13, 2019 12:07 pm

Hi, it looks like it might be. We're investigating.
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nick.bolton
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Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Sat Apr 13, 2019 2:55 pm

Ok, it's working again now
sabarnett
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Re: Is the server broke?

Sat Apr 13, 2019 5:49 pm

Thank you.
sabarnett
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Posts: 86
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Re: Is the server broke?

Fri Apr 19, 2019 9:22 am

I think it’s broke again. I’m not getting updates on the iPad or the iPhone.
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nick.bolton
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Re: Is the server broke?

Fri Apr 19, 2019 10:40 am

Yes it is, we're fixing it right now
HJLenzi
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Re: Is the server broke?

Sat Apr 27, 2019 7:51 pm

Server seems still to be broken. I cannot download mails on my phone. It shows only always the same 3 mails, when it worked the last time correct (more than two weeks ago...).
I already de- and reinstalled the app. No success.
When do you think your server works again properly?
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nick.bolton
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Re: Is the server broke?

Sat Apr 27, 2019 8:02 pm

Oh no, it was working properly this week, but we'll take another look at it - seems to be a weekend thing :(
sabarnett
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Posts: 86
Joined: Sun Jun 14, 2009 11:08 pm

Re: Is the server broke?

Sun Apr 28, 2019 1:06 am

FWIW, mine s working fine n the UK. Has been since the last fix.
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nick.bolton
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Re: Is the server broke?

Mon Apr 29, 2019 9:18 am

Yes, it's been working again now
MaxP00
It begins with a single step
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Joined: Mon Oct 14, 2019 1:15 am

Re: Is the server broke?

Mon Oct 14, 2019 1:19 am

sabarnett wrote:
Sat Apr 13, 2019 9:22 am
I keep refreshing the mobile app, but the list of emails does not change walmart survey . If I then open the mail app, a flood of email arrives. Going back to the mobile app, the list of emails remains unchanged. It’s not changed for several hours now. Is there a pronblem with the servers?

Thanks
Steve filehippo
It's happening with me too. Been 3 months.
Last edited by MaxP00 on Mon Oct 14, 2019 9:26 am, edited 2 times in total.
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nick.bolton
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Re: Is the server broke?

Mon Oct 14, 2019 8:42 am

Can you remove your account, and then re-add it in?
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laugher
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Re: Is the server broke?

Sun Oct 20, 2019 12:33 pm

Using Mailwasher for Android for the first time. Here's what I am noticing.
  • Immediately after I open the app, the status at the bottom states "Synced a few seconds ago." It appears it states every time I open the app. I do not believe it because the message displays IMMEDIATELY. There is technically absolutely no time for the app to check my email and to sweep/analyse it.
  • If I pull down on the list to manually force a check, it also states the same thing "Synced a few seconds ago."
  • The list of emails in the Mailwasher app is from when I last opened it. For me, 2 days ago. Yet, it still states "Synced a few seconds ago."
  • It takes a few minutes for the list to actually refresh with a new list of current emails in the inbox.
The app isn't displaying actual status. i.e. logging into email server, checking email, download emails, analysing, etc. This will also help with determining if there is a problem at each of these stages but I can't determine when the app is doing what.
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nick.bolton
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Re: Is the server broke?

Mon Oct 21, 2019 6:40 am

Hi, it's a pretty basic hosted app, so when you pull down to get new emails, a request goes to the server to check for new email, then if you swipe down again and new emails are on the server then it will pull those emails in to view. We've been working on a new version which is not hosted, so all of this is much more immediate.
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laugher
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Re: Is the server broke?

Mon Oct 21, 2019 11:34 am

Thanks Nick. I agree with the approach to localise the processing to the device with the current capabilities/offering.

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