Is the server broke?

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
sabarnett
Travelling Tuatara
Posts: 81
Joined: Sun Jun 14, 2009 11:08 pm

Is the server broke?

Sat Apr 13, 2019 9:22 am

I keep refreshing the mobile app, but the list of emails does not change. If I then open the mail app, a flood of email arrives. Going back to the mobile app, the list of emails remains unchanged. It’s not changed for several hours now. Is there a pronblem with the servers?

Thanks
Steve
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Sat Apr 13, 2019 12:07 pm

Hi, it looks like it might be. We're investigating.
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Sat Apr 13, 2019 2:55 pm

Ok, it's working again now
sabarnett
Travelling Tuatara
Posts: 81
Joined: Sun Jun 14, 2009 11:08 pm

Re: Is the server broke?

Sat Apr 13, 2019 5:49 pm

Thank you.
sabarnett
Travelling Tuatara
Posts: 81
Joined: Sun Jun 14, 2009 11:08 pm

Re: Is the server broke?

Fri Apr 19, 2019 9:22 am

I think it’s broke again. I’m not getting updates on the iPad or the iPhone.
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Fri Apr 19, 2019 10:40 am

Yes it is, we're fixing it right now
HJLenzi
Student Sheep
Posts: 11
Joined: Tue Nov 07, 2017 9:18 am

Re: Is the server broke?

Sat Apr 27, 2019 7:51 pm

Server seems still to be broken. I cannot download mails on my phone. It shows only always the same 3 mails, when it worked the last time correct (more than two weeks ago...).
I already de- and reinstalled the app. No success.
When do you think your server works again properly?
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Sat Apr 27, 2019 8:02 pm

Oh no, it was working properly this week, but we'll take another look at it - seems to be a weekend thing :(
sabarnett
Travelling Tuatara
Posts: 81
Joined: Sun Jun 14, 2009 11:08 pm

Re: Is the server broke?

Sun Apr 28, 2019 1:06 am

FWIW, mine s working fine n the UK. Has been since the last fix.
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nick.bolton
The Big Cheese
Posts: 1933
Joined: Thu Aug 28, 2008 4:02 pm

Re: Is the server broke?

Mon Apr 29, 2019 9:18 am

Yes, it's been working again now

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