Firetrust Support Forums

Not getting any mobile updates. I appear to be able to logout/login but the screen doesn’t show any email.

Thanks.

Should be fixed now, server needed a kick.

Cheers

It’s dead again, sorry. I got a 502 Bad Gateway yesterday and have not had any updates since. I have logged out and back in a couple of times (the login process must be working as I mistyped my user name and it caught it). However, I’m still not getting any updates.

Someone needs to feed the hamster.

Hmm, I don't think the server is down, it's collecting new email.

I’m getting nothing through the app (not even this reply). I’ll try deleting the app and reinstalling.

Ok, I’ve deleted the app from the iPad and reinstalled. Logged in and only get the one email from the 20th. Refreshed 9 times, but no change. Have gone to desktop and re-synchronised my mobile account, logged out of the mobile account and logged back in again. No difference.

I’ve run my MacWasher app, which is a wrapper around the web site and that does the same and have gone to MailWasher.firetrust.com and got the same there.

All I can see from my end is the single email I had on the 20th when I saw the 502 error.

Same is happening to me as of this morning. No new mail since 9/20. Desktop MW does pick up new mail.

Just started coming through!

Yep, getting mail now.