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One mail account not syncing
Posted: Thu Mar 12, 2020 12:12 pm
by ajwilcox
A mail account on my PC works fine. Seven other account sync to mobile but just one doesn't. Why?
Its POP3 but so are some others.
Deleting Mailwasher Mobile and reinstalling doesn't solve the problem.
Any suggestions?
Re: One mail account not syncing
Posted: Thu Mar 12, 2020 2:58 pm
by nick.bolton
Hi, who provides the email account? Gmail, Outlook.com etc?
Re: One mail account not syncing
Posted: Thu Mar 12, 2020 11:27 pm
by ajwilcox
That really ancient (founded 1996) email provider called Claranet.
Re: One mail account not syncing
Posted: Fri Mar 13, 2020 7:35 am
by nick.bolton
Ok, can you let me know the POP3 details? Is it pop.claranet.co.uk ?
Re: One mail account not syncing
Posted: Fri Mar 13, 2020 10:37 am
by ajwilcox
Incoming: pop.clara.net 995 SSL
Outgoing: relay.clara.net 465 SSL
Re: One mail account not syncing
Posted: Fri Mar 13, 2020 10:06 pm
by nick.bolton
Looks like we have the correct settings for clara.net, except that the username should only be the first part of your email address, not your full email address. Can you try that and see if it helps? I'll get our settings updated.
Re: One mail account not syncing
Posted: Fri Mar 13, 2020 10:21 pm
by ajwilcox
It is and has been since 1996!
Re: One mail account not syncing
Posted: Tue Mar 17, 2020 12:04 am
by ajwilcox
Is the one I can remember how to login to their webmail service
Re: One mail account not syncing
Posted: Wed Mar 18, 2020 11:03 pm
by ajwilcox
The account works in MailWasher Windows. It just doesn't make it to mobile when synced.