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Unable to contact server
Posted: Fri Jul 31, 2020 12:55 pm
by Tooleater
Hi,
I've just signed-up to MailWasher but I'm unable to access the service at
https://mailwasher.firetrust.com/ using any of my browsers / devices.
I receive the "
Unable to contact server" error:
- MW.png (14.39 KiB) Viewed 20825 times
I get this error in Chrome / Chrome incognito & Edge. ( I'm not using a VPN / I’m using 8.8.8.8 / 8.8.4.4 DNS )
I tried visiting the site on my Android phone too (using 4G, not WiFi) and I get the same error there too.
Just as a test; I also tried with a random email address and made-up password just to see if I get the same error – I did: “
Unable to contact server” so it doesn't seem to be a username or password issue.
Is it possible it’s a CDN error / a problem in my locality (UK)?
I searched this problem but only found results from 2018... so I assume no one else has this issue at the moment?
Any advice appreciated.
Al
Re: Unable to contact server
Posted: Fri Jul 31, 2020 1:02 pm
by rusticdog
Yeah looks like something is broke, will ask techies.
Re: Unable to contact server
Posted: Fri Jul 31, 2020 1:40 pm
by Tooleater
Thanks for your reply.
I was liaising with Jeremy at FireTech's support about this. He said everything looks good at their end (this was 3 days ago).
I asked if it could possibly be the CDN for europe and he replied:
Yes, we tried various locations around Europe and they're all OK for us..... Possibly your ISP is blocking some of the services we use at Amazon...?
The thing is... I also tried it on my mobile phone via 4G (Wifi disabled), effectively meaning I was using a totally different browser, ISP & DNS etc... but I got the same problem
Re: Unable to contact server
Posted: Fri Jul 31, 2020 1:51 pm
by rusticdog
Oh OK. I'm getting the same issue, I don't think it's your end. Hopefully Nick will pop in soon with some ideas.
Re: Unable to contact server
Posted: Fri Jul 31, 2020 3:23 pm
by Tooleater
rusticdog wrote: ↑Fri Jul 31, 2020 1:51 pm
Oh OK. I'm getting the same issue, I don't think it's your end. Hopefully Nick will pop in soon with some ideas.
Thanks... where are you located please, Europe too?
Re: Unable to contact server
Posted: Fri Jul 31, 2020 3:36 pm
by nick.bolton
Is ti working again now? We're in New Zealand, but the server for this is in Oregon, USA
Re: Unable to contact server
Posted: Fri Jul 31, 2020 3:48 pm
by Tooleater
nick.bolton wrote: ↑Fri Jul 31, 2020 3:36 pm
Is ti working again now? We're in New Zealand, but the server for this is in Oregon, USA
Hi, unfortunately I'm still getting the "
unable to connect to server"
Are there any ping / DNS / trace routes I can perform (from my PC to your server / AWS instance) that might help diagnose the issue?
Thanks in advance
Al
Re: Unable to contact server
Posted: Fri Jul 31, 2020 5:04 pm
by nick.bolton
Looks like a problem with our SSL certificate, we're looking in to it.
Re: Unable to contact server
Posted: Fri Jul 31, 2020 7:37 pm
by nick.bolton
Working for you now?
Re: Unable to contact server
Posted: Sun Aug 02, 2020 4:33 am
by Tooleater
nick.bolton wrote: ↑Fri Jul 31, 2020 7:37 pm
Working for you now?
Hi,
I'm pleased to report this is fixed now.. thanks for your perseverance Nick
You're a credit to FireTrust / Mail Washer (I assume you work for them?)
It's a bit disappointing the FirePort tech support I first emailed didn't look into the problem as deeply, just hit a dead-end... yay for Nick
Re: Unable to contact server
Posted: Sun Aug 02, 2020 4:35 am
by Tooleater
Oh wow - I see your the founder Nick! Good on you for still rolling your sleeves up 20 years later!
Re: Unable to contact server
Posted: Sun Aug 02, 2020 6:05 am
by nick.bolton
Yes I'm still here
For support, they'll try and go through the most common points first and if others are seeing the issue, then escalate it.