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Can not add Outlook.com email to MW Mobile
Posted: Tue Jun 13, 2023 6:43 am
by pkhfire
I have tried adding my Outlook email to MW Mobile on my iPhone 12 Pro (ios 16.5) multiple times without success. Get same error message "Your email provider has indicated your email settings are not correct". Can connect perfectly on MW desktop (Windows 11) with same IMAP settings. Is there a setting in the iPhone that needs to be changed to correct this? Redy to give up.
Re: Can not add Outlook.com email to MW Mobile
Posted: Tue Jun 13, 2023 6:53 am
by gingbat
Yes, all outlook/hotmail/msn accounts now use OAUTH which MW Mobile does not yet support sorry....
There is a way around this though, you'll first need to enable 2 step authentication/two-step verification:
https://support.microsoft.com/en-us/hel ... rification
Then create app password as the link above shows, then use that in MW Mobile instead of your normal outlook.com password as per below screenshot:
- MWM-Hotmail-settings.jpg (37.68 KiB) Viewed 20402 times
If that still does not allow the connection, check in your security activity page:
https://account.microsoft.com/security? ... rosoft.com
To ensure MW is not being blocked.....
Re: Can not add Outlook.com email to MW Mobile
Posted: Tue Jun 13, 2023 8:06 am
by pkhfire
Thanks so much! Will try this first thing tomorrow
Re: Can not add Outlook.com email to MW Mobile
Posted: Wed Jun 14, 2023 3:50 am
by pkhfire
Hi again, I set up two factor authentication for my account, created an app password, used that password in MW Mobile app to add email account, nd nada. Same error message. I deleted my Outlook.com app on my phone and tried again without success. No unusual security activity was logged which kind of implies no connection attempt is being made (another iPhone messing things up?)
Would appreciate any other ideas what to try. It shouldn't be this difficult right?
Re: Can not add Outlook.com email to MW Mobile
Posted: Wed Jun 14, 2023 6:28 am
by gingbat
OK sure thing, in that case, there really is unfortunately not much more we can do, the current mobile version is very limited and has no logging to see where the error is, it's in desperate need of a update however we're currently working on the new PC version and cannot get started on this until after that's completed....
Note that the mobile version is a free app, so we really do need to get the paid PC version working first so we can continue.
Sometimes the account setup works via app passwords, sometimes not... I am very sorry about that!!