Mobile is no longer synching

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
daven
Travelling Tuatara
Posts: 35
Joined: Wed Jan 08, 2020 11:52 am

Mobile is no longer synching

Mon Oct 02, 2023 7:46 am

Overnight Saturday/Sunday and throughout this morning, I am not getting a correct synch up on my phone. There were about 15 messages waiting for me and despite several synch attempts confirming I was synched up, nothing new came in. I used my desktop to clear up the messages and now several hours later I am still seeing the same problem. Is everything okay at the MWP mobile end?
Thanks,
Dave
gingbat
Least Evil Firetrust Employee
Posts: 1785
Joined: Mon Jul 28, 2008 4:04 pm

Re: Mobile is no longer synching

Tue Oct 03, 2023 7:20 am

Hi Dave,
Yes, no issues I can see here, everything is working as it should... possibly you'll need to delete the accounts from MWM, then re-sync them from MWPro....?

Yes, no current issues on our end, can you please try restarting your device, if no better, delete the account and set it up again...?

First, click the Gear icon in MW Mobile, and click X to delete your account/s,
then log off MW Mobile, (icon for this top L/H side in MW Mobile >> Logout)

then in MWpro click, Settings>>Sync>>Logout,
then log back in again and click "Mobile", and tick the accounts/lists you want to sync, then click Sync.

Open Mailwasher on your mobile, click "Log in", enter your email address and password, and you should be all set.....?
daven
Travelling Tuatara
Posts: 35
Joined: Wed Jan 08, 2020 11:52 am

Re: Mobile is no longer synching

Tue Oct 03, 2023 8:41 am

Good morning. I waited 24 hours and checked again this morning. It is now working as expected. Thanks :)
gingbat
Least Evil Firetrust Employee
Posts: 1785
Joined: Mon Jul 28, 2008 4:04 pm

Re: Mobile is no longer synching

Tue Oct 03, 2023 9:15 am

:thumbsup

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