London UK

[g6radio]

I have Kaspersky internet security

To watch iplayer videos I have to sign in with my account.

My problem is that I cannot watch anything...I get the message that it is only available in the UK. even after logging in.

On test my test computer with different hard drives and operating systems that do not have Kaspersky internet security installed it works 100%

So my problem is Kaspersky somehow is blocking me or it appears as though my real country is revealed to iplayer system via a kaspersky internal process.?

I think firetrust are trying to sort it out at present.

BUT I blame Kaspersky

tnx

[Jancux]

I use Kaspersky Internet Security 19.0.0.1088

Do not attempt to use iPlayer before HA has been started!
I use Firefox as my default browser.
Once Firefox is loaded open BBC iPlayer.
One will then be requested to log in when you have selected the content that you wish to watch.

Jancux

[g6radio]

jancux

Yes my Kaspersky is identical to yours but has a "g" on the end 19.0.0.1088 g

What method are you using in HA?

Direct to bbc iplayer or 'all computer" to London ? ?

I always wait until HA is connect and shows latency number before even opening firefox and I then go to bbc.co.uk/iplayer and log in.

tnx

[Jancux]

Hi Tnx
as already stated ONLY "Watch BBC iPlayer" works.

Hope this helps
Jancux

[rusticdog]

I have the same issue on my test box with Kaspersky. Jancux would it be possible for you to export your KIS settings to file and send that to me at [email protected] ?

Details on how to export the settings to file can be found here https://support.kaspersky.com/12502#block1

[Jancux]

Hi,
I would be more than happy to send you my Kaspersky Settings.
However..
Attempting to attach the saved settings file it is not possible because of the files suffix (.cfg) which is according
to you is unrecognized.
Have you any suggestions?

Best Regards
Jancux

[Jancux]

sorry about that!
Do as you are told!

Settings sent by e-mail AOK

[rusticdog]

Great, many thanks, will give it a shot in the morning.

[nick.bolton]

You do also need to signin to iPlayer, you can't get around this. But it's pretty easy, just enter your details and find a UK postcode and enter that. eg E1 7AD

[rusticdog]

sorry about that!
Do as you are told!

Settings sent by e-mail AOK

Sadly the problem persists using the imported settings. Will keep poking at it.

[g6radio]

New test Tuesday 20th

Clean install of Kaspersky free antivirus [not the free cloud option] today

Direct 'watch bbc iplayer worked 100% no problems.

I seem to have updated [it did an suto update] to HA version 4.2.5 just now on the test pc.

So new version today

OVERVIEW

Kaspersky internet security still blocks me

BUT

Kaspersky free anti virus [not the free cloud stuff] works 100% on direct bbc iplyaer.

tnx

[Jancux]

Can it be to do with the fact that I am a legal UK register user of BBC iPlayer that I have no Problems?

[g6radio]

Jancux

If you live in the UK it would probably explain a lot maybe

I am along way from the UK

tnx