VPN preventing access?

Andrew42
Active Albatross
Posts: 200
Joined: Thu Jul 15, 2010 2:43 am

VPN preventing access?

Tue Dec 03, 2019 12:51 am

I have a Withings scale which is connected to my Withings account on the web, my iPhone and iPad. I have noticed that if I try to connect to my Withings web account on my PC and HA is running, the login screen goes into a perpetual loop. I doubt that this is unique to Withings so I was wondering if there is some way to get around this other than by stopping HA.
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nick.bolton
The Big Cheese
Posts: 1987
Joined: Thu Aug 28, 2008 4:02 pm

Re: VPN preventing access?

Tue Dec 03, 2019 7:40 am

Hi, I can't even access the login at https://healthmate.withings.com/ website (even without HideAway active).

Can you try connecting to a different location in HideAway and see if that changes? Can you let me know the login link?
Andrew42
Active Albatross
Posts: 200
Joined: Thu Jul 15, 2010 2:43 am

Re: VPN preventing access?

Tue Dec 03, 2019 9:49 am

https://account.withings.com/connection ... hings.com/

I use 1PASSWORD and this is what is stored.

I will try various locations tomorrow and let you know.
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nick.bolton
The Big Cheese
Posts: 1987
Joined: Thu Aug 28, 2008 4:02 pm

Re: VPN preventing access?

Tue Dec 03, 2019 10:06 am

Thanks, just signed up and tried it now. I'm not seeing any issues logging in with HideAway active (Using Google Chrome or Firefox - although I had to turn off my add-blocker and refresh the page).
Andrew42
Active Albatross
Posts: 200
Joined: Thu Jul 15, 2010 2:43 am

Re: VPN preventing access?

Tue Dec 03, 2019 10:20 am

Thanks Nick. I think you're telling me that there is nothing inherently in HA that would cause my problem so I'm going to throw the issue at Withings and see what they say. In the meantime, I normally only normally review my Withings account in the morning so I'll just do it before I activate HA.

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