I'm Getting 'LICENCE EXPIRED' with v4.10

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poundgirl
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I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:16 pm

I've tried restarting Hideaway a few times but it just keeps intermittently changing from CHECKING FOR LICENSE to LICENSE EXPIRED.

When I click on SHOW LICENSE KEY it says my expiry date is August 2022 though
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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nick.bolton
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:22 pm

Can you PM me your license key? or send to nick.bolton@firetrust.com
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nick.bolton
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:24 pm

Actually, can you re-enter your key in again. That should fix it.
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poundgirl
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:28 pm

It lets me connect now but says LICENSE ENDS IN ABOUT ONE HOUR
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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nick.bolton
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:30 pm

Ok, can you try and activate the key again.
donhow
It begins with a single step
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:35 pm

I have exactly the same problem.
My licence key should expire 23rd July 2020, but after the update Hideaway says it has expired.
I have tried to enter the same key into the box that says activate a different key, but it says Maximum Activation Reached.
How do you reactivate the licence key?
Kind regards,
Don.
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poundgirl
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:36 pm

That's fixed it!

It's changed now to LICENSE ENDS IN ABOUT 2 YEARS

Thanks Nick
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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nick.bolton
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Joined: Thu Aug 28, 2008 4:02 pm

Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:37 pm

Can you PM me your license key and I'll reset it, or email nick.bolton@firetrust.com
We had a 20 minute window where this might have happened for some people.
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nick.bolton
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:38 pm

@poungirl - great - thanks for letting me know. Sorry about the problem. We had to do this update and we were aware there might be a few people we affected during the 20 mins.
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poundgirl
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 14, 2020 11:39 pm

I got that same MAXIMUM ACTIVATION REACHED message when I tried doing that before posting here but it worked when I just did it again on Nick's suggestion

And no worries Nick!
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
g6radio
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Joined: Thu Nov 15, 2018 9:43 pm

Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 21, 2020 2:20 pm

Sunday june 21 2020

2 install HA 2 different computers

1 states license expires in 6 days

Other PC states license expires in about 1 month

Purchased early august 2019.

Any info appreciated.

tnx
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nick.bolton
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Sun Jun 21, 2020 2:28 pm

Yikes, that's not meant to happen.

Can you enter this test key ZBRY-FS4S-NAPJ and then your own again, and see if that helps?
g6radio
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Mon Jun 22, 2020 6:36 pm

Yep that fixed it tnx
spangle
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Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Tue Jun 23, 2020 4:04 am

Just to note that I had the same license expiry message with Hideaway v4.10.2 but re-entering the license code solved it
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nick.bolton
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Joined: Thu Aug 28, 2008 4:02 pm

Re: I'm Getting 'LICENCE EXPIRED' with v4.10

Mon Jun 29, 2020 10:01 am

Yes sorry, it's a thing we'll fix in the next update.

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