14.4.0 crashes

dsicon
Student Sheep
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Joined: Wed Mar 11, 2020 5:20 am

14.4.0 crashes

Sat Nov 14, 2020 3:23 pm

Since today's (maybe yesterday's) update to 14.4.0 Hideaway is crashing frequently.
The crash is "Hideaway has stopped working" and then Windows kills it.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Sat Nov 14, 2020 9:38 pm

Hi there, we've found an issue with this latest version which affects a few people (5 now).

Download and install this version.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
dsicon
Student Sheep
Posts: 20
Joined: Wed Mar 11, 2020 5:20 am

Re: 14.4.0 crashes

Sun Nov 15, 2020 9:15 am

nick.bolton wrote:
Sat Nov 14, 2020 9:38 pm
Hi there, we've found an issue with this latest version which affects a few people (5 now).

Download and install this version.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
It auto updated to 4.14.1 today should I still do this update you offered?
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Sun Nov 15, 2020 3:39 pm

No, the auto-update is the same version so just ignore this one.
king
Rattled Rabbit
Posts: 3
Joined: Sun Nov 15, 2020 8:39 am

Re: 14.4.0 crashes

Mon Nov 16, 2020 4:15 am

nick.bolton wrote:
Sat Nov 14, 2020 9:38 pm
Hi there, we've found an issue with this latest version which affects a few people (5 now).

Download and install this version.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
Hi, In my PC after 14.4.0 update I just see white splash screen only. Even this new 14.4.1 update doing the same thing. Please help me. Thanks!
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Mon Nov 16, 2020 8:38 am

Ok...we've had one other person with this issue. Does it still happen after you restart your PC?
king
Rattled Rabbit
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Joined: Sun Nov 15, 2020 8:39 am

Re: 14.4.0 crashes

Mon Nov 16, 2020 7:50 pm

nick.bolton wrote:
Mon Nov 16, 2020 8:38 am
Ok...we've had one other person with this issue. Does it still happen after you restart your PC?

Yeah. Same white splash screen.
dpillar3
It begins with a single step
Posts: 1
Joined: Mon Nov 16, 2020 9:13 pm

Re: 14.4.0 crashes

Mon Nov 16, 2020 9:21 pm

Yes it crashes for me as well, tried uninstalling & reinstalling, still not working.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Mon Nov 16, 2020 10:07 pm

Could you please send us the logs. [Edited it here incase you saw the previous one]

Go to Start, type RUN, click enter and then type
%APPDATA%\HideAway

and send/pm me the log.log file. Thanks!
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Tue Nov 17, 2020 7:30 pm

Please down and install this version and it should fix this issue.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Sorry about it, seems it only happened to a few people but is from an update to the user interface code.
king
Rattled Rabbit
Posts: 3
Joined: Sun Nov 15, 2020 8:39 am

Re: 14.4.0 crashes

Wed Nov 18, 2020 7:59 am

nick.bolton wrote:
Tue Nov 17, 2020 7:30 pm
Please down and install this version and it should fix this issue.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Sorry about it, seems it only happened to a few people but is from an update to the user interface code.

***This new update worked like charm.. Fixed my white splash screen issue and working perfectly. Thank you for the quick support. :bow
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Wed Nov 18, 2020 8:30 am

Excellent, thanks for letting me know.
sparkyspark
Student Sheep
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Joined: Mon Jul 18, 2011 2:28 am

Re: 14.4.0 crashes

Sun Nov 22, 2020 10:15 pm

Latest automatic update when opening HideAway is showing as v4.14.1 yet the changelog shows latest version being v4.14.2, is the programme running the latest version, or is it the latest version with a bug showing v4.14.1. Thanks
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: 14.4.0 crashes

Mon Nov 23, 2020 10:16 am

They're both relevant, the only change is that 4.14.2 fixes the error that a few users had with a white screen showing when they started HideAway. We didn't bother auto-updating everyone as we seem to have fixed it for the people concerned.

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