Checking for Licence
- chissy252
- Student Sheep
Post
Checking for Licence
Hideaway seems to be stuck "Checking for licence" for me as per attached screenshot
- Attachments
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- Screenshot 2023-07-26 090218.png (101.62 KiB) Viewed 10338 times
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nick.bolton
- The Big Cheese
- chissy252
- Student Sheep
Post
Re: Checking for Licence
Hi,
Have done a restart as requested and still showing the same as the screen shot.
Have done a restart as requested and still showing the same as the screen shot.
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nick.bolton
- The Big Cheese
Post
Re: Checking for Licence
Have you added a new firewall recently? It's saying that it can't reach the server, so something is blocking it
- chissy252
- Student Sheep
Post
Thanks for checking things. I am using Norton and have been for a couple of years now, all I've done is get the usual daily updates. Of course, I don't have their VPN service enabled.
Re: Checking for Licence
Hi Nick,nick.bolton wrote: Have you added a new firewall recently? It's saying that it can't reach the server, so something is blocking it
Thanks for checking things. I am using Norton and have been for a couple of years now, all I've done is get the usual daily updates. Of course, I don't have their VPN service enabled.
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nick.bolton
- The Big Cheese
Post
Re: Checking for Licence
I'd check something there - or allow HideAway.exe through their Firewall. I suspect that's the issue, as we're not seeing this issue from anyone else. Meaning that the update server and license server are working properly.
- gingbat
- Least Evil Firetrust Employee
Post
Re: Checking for Licence
Close HideAway (right click its icon in your system tray and click Quit) and do this.
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
- chissy252
- Student Sheep
Post
That has worked for me, much obliged for your assistance
Re: Checking for Licence
Thank you Friendgingbat wrote: ↑Thu Jul 27, 2023 9:05 amClose HideAway (right click its icon in your system tray and click Quit) and do this.
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
That has worked for me, much obliged for your assistance
