Firetrust Support Forums

Please help. I can no longer load Hideaway. It hangs at a "Loading Rules" screen.

Hi there

If you quit HideAway from the System Tray >> right click icon >> Quit. Then restart, does it load ?

Thanks

Nope. Quitting and reloading, rebooting the PC - nada.

I tried reinstalling and it did not fix the issue. I don't know if this could affect this: I bought 3 licenses. When I made the 2nd install I used the file I had initially downloaded. There was no request to enter a license key on the 2nd install. Any link? I get the "Loading rules" hanging error on both PCs.

I tried a fresh install after deleting the Appdata folder ( I cannot remember its name now) but that did not help.

tiger1john wrote:Please help. I can no longer load Hideaway. It hangs at a "Loading Rules" screen.

Did you try running HideAway after temporarily disabling your security system?

Try deleting C:\Users\[your username]\AppData\Roaming\Firetrust\Engine\Local Storage\ and running HideAway again, that'll force you to logon again.

Thanks for the replies. No - I have no tried running it without the my anti-virus being enabled, I will check that. Good idea thanks.

I have already tried the route of deleting <<C:\Users\[your username]\AppData\Roaming\Firetrust\Engine\Local Storage\>> but to no avail.

It did work to initially, it just stopped working after a couple of days. It is a great app, very simple to use, just need to iron out this issue. Thanks for your support.

tiger1john wrote:Thanks for the replies. No - I have no tried running it without the my anti-virus being enabled, I will check that. Good idea thanks.

It would more likely be the HIPS component - once you identify the security component, you could create an exception for HideAway.

In my case, the security component was my Firewall which was hampering the HideAway installation.

Yeah it does sound like Firewall blocking, if you let us know what flavour software firewall you're using, will find a link to show how to create exception. I will too get programmers to create a logging version tomorrow that might tell us more.

Great support guys, thank you. I use vanilla Windows firewall (8.1)

Great, try this then http://windows.microsoft.com/en-nz/wind ... s-firewall and Add HideAway.exe as an exception. I'd expect that particular Firewall to work out of the box though, so not hopeful it'll fix.

I will try this evening. Thanks again

Just an heads up . . . . . . . . . . . . . I use the native Windows Firewall built into the 8.1 Update 3, myself - since it is quite difficult to operate, have been using the free variant of Windows Firewall Control (a front-end GUI with an extremely light footprint, for the Microsoft firewall - makes it much easier to manage.)

Nice

No joy Switching off anti-virus, adding program to firewall, no difference. Still hanging on loading.

Keen for a remote session using TeamViewer ? I got my logging version but it's a funky thing to use, needs Chrome and swapping out some EXEs.
Adding logging into the regular EXE is in the works, but not feasible right now.