HideAway Not Working

Andrew42
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Re: HideAway Not Working

Tue Jul 14, 2015 10:03 pm

Nick, just in case it helps here is a screenshot of my rules:
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nick.bolton
The Big Cheese
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Re: HideAway Not Working

Tue Jul 14, 2015 10:30 pm

If you have 1.30 installed, can you make sure you have the exclude rules at the top, then websites, then applications and all country redirects at the bottom. This is important in the 1.30 version
Thanks for the traffic screen, looks like hardly anything is getting through internet explorer. Hopefully we can get to the bottom of it soon for you after looking at it with the developers.
Andrew42
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Re: HideAway Not Working

Tue Jul 14, 2015 11:28 pm

Thanks Nick. I'll wait to hear from you. I don't have 1.3 installed anymore because of the printer problem. However I did reorganise the rules as suggested when I had it installed.
Andrew42
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Re: HideAway Not Working

Wed Jul 15, 2015 3:54 am

Back at Home with 1.2 installed I can confirm that:
1. Internet works without a problem
2. Exchange works without a problem
3. The printer works without a problem.

I wait to hear from you what you might like me to try next.

I will be back in the chalet on Thursday afternoon, my time.
idb29
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Re: HideAway Not Working

Mon Jan 16, 2017 7:24 am

Hello,

I have the same problems. It worked fine all the time, and when I tried today (I haven't used the VPN in the last 15 days), so I don't know how it was during the previous days), nothing is working anymore.

I don't use Kapersky nor Windows firewall. The only firewall I have is Webroot.

I run Windows 7, hideaway 1.4.0

I hope you can resolve the problem quickly, or at least advise of a workaround?
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rusticdog
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Re: HideAway Not Working

Mon Jan 16, 2017 12:16 pm

Here's the link for HA2 http://www.hideawayvpn.com/download-beta

HideAway 1 has stopped working, and we're not even sure why. At this point we are going to shut it down, and just focus on getting version 2 completed. If anyone needs a refund for HideAway 1 just email us at support@firetrust.com
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nick.bolton
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Re: HideAway Not Working

Mon Jan 16, 2017 2:03 pm

Yep, here's a more complete explanation which we'll post to our news

In the past 3-4 days, HideAway 1.X stopped redirecting any internet traffic for everyone for a reason we have not been able to deduce. Even the test software we use stopped as well, and that is a basic system we use for testing without any other add-ons. All Windows versions seem affected and it's not related to Windows updates. A lot of the work on the driver level for HideAway 1.X was done by a specialist Windows driver company and one of their contractors, so we're not able to fix this directly and we're no longer in contact.

We've continuing to work on HideAway 2. It uses a different driver and all the underlying code is completely new and much faster. You'll start seeing updates for HideAway 2 after about a month as we add in more of the required components.

Given also that we've been prevented from selling HideAway via our payment processor and Mastercard since October, we've taken the stance to shut down HideAway 1 for now and concentrate on finishing HideAway 2. Any affected customers can email sales@firetrust.com if they would like a refund, or if they choose, we'll add their remaining time on to HideAway 2 when it launches + 6 months. All customers are welcome to use HideAway 2 for now for free.

HideAway 2 is is beta, still quite basic and only redirects TCP traffic at the moment, but it seems the majority of users want to download stuff and watch content online, for which HideAway 2 is perfect.
Over the next few days and weeks we'll add more locations to HideAway 2 and add an auto-update feature.
oldgeek
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Re: HideAway Not Working

Tue Jan 17, 2017 12:15 am

Will the time be added on automatically to version 2 or do we have email you. Thanks
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Jancux
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Re: HideAway Not Working

Tue Jan 17, 2017 1:21 am

Trying Hideaway2 ..seems OK, which is good news!
Are torrent downloads redirected?
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nick.bolton
The Big Cheese
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Re: HideAway Not Working

Tue Jan 17, 2017 6:22 am

We'll add time on automatically for version 2 when it's released.

We'll be updating a new version of 2 today and we'll have a torrents rule in there with a few different countries. As you can see it's pretty basic at the moment - just whole computer or web browsers to select. We'll eventually add in to the entire Hideaway 1 rule set.
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Jancux
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Re: HideAway Not Working

Sat Jan 28, 2017 1:45 am

Is there any update on the progress of the development of HideAway 2.0.3?
Is there a provisional date for a new release?
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nick.bolton
The Big Cheese
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Re: HideAway Not Working

Sat Jan 28, 2017 5:32 am

Hi

Just finished an update yesterday which we'll post soon, but you can try it here

http://cdn.firetrust.com/downloads/hide ... 1Setup.exe

Adds Netherlands and Australia, plus MS Edge browser and Torrents rule.

Sorry for the delay, took a while to get the digital signatures sorted out for the driver.

Make sure you've uninistalled the old Hideaway 1 and 2 and restarted your computer to get rid of the old driver.

Next update we'll have an auto-updater.
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Jancux
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Re: HideAway Not Working

Fri Feb 03, 2017 4:45 am

Hello again
I am using Hideaway Beta 2.1.2.
I am unsure whether this software is actually working as one would expect.

Redirecting "All Computer" via Amsterdam (or anywhere else for that matter) I am still
having Websites blocked by My Server. So they must know which website I am accessing!

This never ever happened before when using HideAway 1!
How is one supposed to have faith that the software is working and that one's connection is secure?
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nick.bolton
The Big Cheese
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Re: HideAway Not Working

Fri Feb 03, 2017 6:11 am

Hi there

First of all, it's still beta software and it doesn't have nearly all the features of version 1 yet. for example, there's no encryption and DNS is still provided by your ISP instead of Hideaway masking it. So, at the moment it just redirects your internet connection to another country. We'll be adding new features soon.

Anyway, which website are you trying to access?

Can you go to Start, type 'Run' and type cmd.exe and press enter (or just go to the Windows command prompt window) and type sc query hideaway and press enter. Is should say 'State :4 Running' in part of the response.
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Jancux
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Re: HideAway Not Working

Sat Feb 04, 2017 6:47 am

Yes the cmnd states HideAway Running!

Typical Website
http://www.cn-online.de/wetter/webcams.html
Select:-
Otterndorf Rathausplatz
Which is then rejected by my server for violating my "Home Safe" Settings (Pornography ... which it is'nt anyway)

So obviously my sever knows what web site I am on!
I will be patient until a non Beta version is available and then see what happens.

BUT USERS BEWARE YOU ARE BEING WATCHED!

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