Can't install under Windows 10

alan1951
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Joined: Tue May 19, 2015 7:34 am

Can't install under Windows 10

Mon Aug 10, 2015 5:41 am

I uninstalled Hideaway before updating to Windows 10 & now I can't re-install it. The installation process gets as far as "Downloading Firetrust UI" and hangs. Have tried several times, after restarting PC, and it gets to same point each time & hangs
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rusticdog
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Re: Can't install under Windows 10

Mon Aug 10, 2015 1:20 pm

That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
alan1951
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Re: Can't install under Windows 10

Mon Aug 10, 2015 6:32 pm

rusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
Just using the standard Microsoft Windows firewall
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TrustFire
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Re: Can't install under Windows 10

Mon Aug 10, 2015 6:34 pm

alan1951 wrote:
rusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
Just using the standard Microsoft Windows firewall
Please check the rules for permission to the HideAway installer!
MWP 7 (ßeta) | Windows 10 Pro (x64) | The Bat! Professional (ßeta) | Windows 10 Firewall Control (ßeta) | ESET Endpoint Antivirus (ßeta) | NVIDIA GeForce GTX 1060 | Internet Connection Speed (D=50 Mb/s, U=3.5 Mb/s) | .NET Framework (4.8)
alan1951
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Re: Can't install under Windows 10

Mon Aug 10, 2015 7:04 pm

Turned off firewall & retried with same result.
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TrustFire
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Re: Can't install under Windows 10

Mon Aug 10, 2015 7:28 pm

Did you reboot the system, after turning off the firewall?
MWP 7 (ßeta) | Windows 10 Pro (x64) | The Bat! Professional (ßeta) | Windows 10 Firewall Control (ßeta) | ESET Endpoint Antivirus (ßeta) | NVIDIA GeForce GTX 1060 | Internet Connection Speed (D=50 Mb/s, U=3.5 Mb/s) | .NET Framework (4.8)
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rusticdog
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Re: Can't install under Windows 10

Mon Aug 10, 2015 7:41 pm

Does this link work for you ? It's the file HideAway install is trying to download.

http://cdn.firetrust.com/downloads/hide ... _setup.exe
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nick.bolton
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Re: Can't install under Windows 10

Mon Aug 10, 2015 9:27 pm

Try restart computer and right click on installation icon and select 'Run as Administrator'. Although I can't see why it wouldn't be working - I just installed it here to check there were no problems generally.
alan1951
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Re: Can't install under Windows 10

Tue Aug 11, 2015 6:53 am

It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
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rusticdog
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Re: Can't install under Windows 10

Tue Aug 11, 2015 12:49 pm

alan1951 wrote:It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
Oh, was that where someone posted yesterday the program used ? I thought it was a spam post and removed the user/post.
My apologies if that was legitimate.

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