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Can't install under Windows 10
Posted: Mon Aug 10, 2015 5:41 am
by alan1951
I uninstalled Hideaway before updating to Windows 10 & now I can't re-install it. The installation process gets as far as "Downloading Firetrust UI" and hangs. Have tried several times, after restarting PC, and it gets to same point each time & hangs
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 1:20 pm
by rusticdog
That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 6:32 pm
by alan1951
rusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
Just using the standard Microsoft Windows firewall
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 6:34 pm
by TrustFire
alan1951 wrote:rusticdog wrote:That sounds like your AV/Firewall is blocking the installer internet access to download the rest of the application. What security software are you running on the machine ?
Just using the standard Microsoft Windows firewall
Please check the rules for permission to the HideAway installer!
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 7:04 pm
by alan1951
Turned off firewall & retried with same result.
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 7:28 pm
by TrustFire
Did you reboot the system, after turning off the firewall?
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 7:41 pm
by rusticdog
Does this link work for you ? It's the file HideAway install is trying to download.
http://cdn.firetrust.com/downloads/hide ... _setup.exe
Re: Can't install under Windows 10
Posted: Mon Aug 10, 2015 9:27 pm
by nick.bolton
Try restart computer and right click on installation icon and select 'Run as Administrator'. Although I can't see why it wouldn't be working - I just installed it here to check there were no problems generally.
Re: Can't install under Windows 10
Posted: Tue Aug 11, 2015 6:53 am
by alan1951
It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
Re: Can't install under Windows 10
Posted: Tue Aug 11, 2015 12:49 pm
by rusticdog
alan1951 wrote:It looks like I had some kind of virus as other programs were also being blocked, but not by the firewall. All sorted now. Thanks for your help
Oh, was that where someone posted yesterday the program used ? I thought it was a spam post and removed the user/post.
My apologies if that was legitimate.