New Updated Windows 10 Pro Crash

AnthonyJAttard
Mystified Moa
Posts: 7
Joined: Fri Jul 24, 2015 7:08 pm

New Updated Windows 10 Pro Crash

Fri Nov 13, 2015 11:49 pm

Just updated to the newest version of WIndows 10 and HideAway crashes.

Windows 10 Pro 64bit
Version 1511
Build 10586.3

Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: HideAway.exe
P2: 0.0.0.0
P3: 55aee4a6
P4: StackHash_bdcb
P5: 0.0.0.0
P6: 00000000
P7: PCH_66_FROM_ntdll+0x0007725C
P8: c0000005
P9: 00000008
P10:

Fault bucket 50, type 5
Event Name: BEX
Response: Not available
Cab Id: 0

Problem signature:
P1: HideAway.exe
P2: 0.0.0.0
P3: 55aee4a6
P4: StackHash_bdcb
P5: 0.0.0.0
P6: 00000000
P7: PCH_66_FROM_ntdll+0x0007725C
P8: c0000005
P9: 00000008
P10:
Attachments
Report.txt
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ataraxy
Knowledgeable Kea
Posts: 1727
Joined: Thu Feb 26, 2009 1:17 pm

Re: New Updated Windows 10 Pro Crash

Sat Nov 14, 2015 2:06 pm

There's a similar problem here http://forum.firetrust.com/viewtopic.ph ... 66#p100637 Not sure what progress they're making.
Windows 10
AnthonyJAttard
Mystified Moa
Posts: 7
Joined: Fri Jul 24, 2015 7:08 pm

Re: New Updated Windows 10 Pro Crash

Sat Nov 14, 2015 5:01 pm

I cleanly uninstalled the program and reinstalled the newest version (1.40). Still had a problem - could not connect to the internet at all. I disabled the HideAway Light Weight Filter and was able to connect to the internet. When trying to login to HideAway it then crashes as above.
frankst237
Student Sheep
Posts: 18
Joined: Wed May 20, 2015 12:18 am

Re: New Updated Windows 10 Pro Crash

Wed Nov 25, 2015 12:13 am

Hi,

I upgraded to Win 10 on the desktop last week and installed Hideaway over the weekend. When I start the machine Hideaway runs automatically (good) but after a short while (not sure how long) it stops. There is no indication that it has crashed (no error messages on screen or anything) but when clicking on the "Show Hidden Icons" arrow to show what is running the Hideaway symbol is there for a split second then disappears.

After this, if I manually restart Hideaway it seems to keep running normally.

I haven't got any fault logs (don't know where they would be) but it is an ANNOYING rather than CRITICAL problem.

Can anyone help?

Thanks, Frank
User avatar
nick.bolton
The Big Cheese
Posts: 1973
Joined: Thu Aug 28, 2008 4:02 pm

Re: New Updated Windows 10 Pro Crash

Wed Nov 25, 2015 6:18 am

Upgrading to Windows 10 from a previous version of Windows seems to cause problems with the filter driver, we've seen it with other software too and the solution is to uninstall Hideaway, then restart your computer. Install Hideaway again, and restart your computer.
AnthonyJAttard
Mystified Moa
Posts: 7
Joined: Fri Jul 24, 2015 7:08 pm

Re: New Updated Windows 10 Pro Crash

Wed Nov 25, 2015 11:30 am

:bow The above uninstall - reboot - reinstall - reboot worked!

This solution should be a sticky one.

Thanks for your kind help.
User avatar
nick.bolton
The Big Cheese
Posts: 1973
Joined: Thu Aug 28, 2008 4:02 pm

Re: New Updated Windows 10 Pro Crash

Wed Nov 25, 2015 11:39 am

Great, success!! Thanks for the feedback - we'll add it to the FAQ's too

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