Firetrust Support Forums

New user...please be patient.
Just got Hideaway, now my browsers do not seem to be connecting at all. In my rules, I have IE and Firefox set as redirected, but not encrypted.
Any thoughts? Do I need to make changes in my browser somewhere?

What kinds of speeds are you seeing compared to your regular ?

You can test on sites like http://www.speedtest.net/

My download rate is about average at 15.15Mbps, upload at 0.56Mbps, that with Hideaway not running. Could not even connect with it enabled
BTW, on the server location for redirecting firefox/IE my ping is at around 80ms compared to 26ms where I live.

OK great.

What security software do you run and what Windows version ? If you're on Win10 it might be worth just trying a restart of the machine if you've not done that since installing HideAway.

Also when you say it wouldn't even connect, HideAway was logging in all fine, you can view your rules etc....but the browser wasn't loading pages ?

Thx for the reply..
Am running AvastPro Antivirus on windows 7.

>Also when you say it wouldn't even connect, HideAway was logging in all fine, you can view your rules etc....but the browser wasn't loading pages ?

Yes..when I load Google for example, in the traffic tab it is displaying around >9000ms !!

In Settings, try changing to TCP from UDP, see if that helps.

In Avast too, you could try setting HideAway to be excluded from it's filtering. Try adding HideAway as a global exclusion https://www.avast.com/faq.php?article=AVKB168#idt_01

Have tried changing to TCP, and I added an exclusion to Avast. But the result is pretty much the same, no noticeable difference.
Even tried disabling Avast for a short period but still no difference.

Dang.

I've got a Windows 8 box I can test a bit with, as well as AvastPro Antivirus are there are other programs of note you have running all the time ?
Security/Firewall/Filtering....those kinds of programs.

Should things work for me as expected, would you up for running a test version of HideAway, just to see if the same problems exist with the changes we've been making ?

Also, it's a looong shot. But you don't have anything setup in your router that might limit bandwidth use of 'unknown' programs ?

Commander_Crock wrote:Even tried disabling Avast for a short period but still no difference.

Some security systems possess the capability to continue blocking despite being disabled — did you try rebooting immediately after disabling your Avast (haven't used Avast myself, though — since quite some years.)

Thanks for all the replies...
The only other program that might have interfered was Malware-Bytes (Have now disabled it on startup). After I disabled AvastPro,
I then rebooted but still no joy. When you mentioned router, are you referring to cable modem maybe? Cannot imagine that being problem,
BUT....I do have a wireless router set up for the pc next room. That might be the source of my grief? TIA

When you mentioned router, are you referring to cable modem maybe? Cannot imagine that being problem,
BUT....I do have a wireless router set up for the pc next room. That might be the source of my grief? TIA

If you're not aware of anything that's been altered, then no, I doubt it will be the issue.