Firetrust Support Forums

Why does my Hideaway shut down and not appear to be operating, and ask me to log in before loading my rules and running again?

Hi there

How often is HideAway shutting down without you exiting the program ?

You could try installing this version as well, which may help http://cdn.firetrust.com/downloads/hide ... _140ev.exe

Infrequently, but I check ocassionally and find it is not doing what I expect. It also does not appear to be redirecting some traffic even though I only have one rule active to redirect all traffic.

OK, try that above version. We've found on some setups HA stops working after certain Win Updates and the version above uses a stronger security certificate which we think can help this situation

Thank you for your help. I have installed the latest version of Hideaway, and I can now see that all traffic except a small initial portion of 42kb is being redirected and encrypted. I will keep a close eye to see if Hideaway signs out and needs signing in again.