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3.0 Install Fail

Posted: Thu Mar 30, 2017 5:18 am
by watsonm
Been trying to Install 3.0.1 (and 3.0.0) and constantly get a failure of the driver install code.

Have uninstalled previous version and rebooted umpteen times.
Tried running installer as administrator still no luck

Driver install failed 4294967295 message Command Failed

C:\\ users....... \app-3.0.1\resour..\HideAwayDriverSetup.exe --install

Thanks for any help


Windows 10 64bit

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 5:25 am
by TrustFire
What happens if you try installing in Safe Mode?

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 6:45 am
by watsonm
TrustFire wrote:What happens if you try installing in Safe Mode?
It doesn't even attempt to install.

Few seconds of "working circle" and then silence!

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 6:53 am
by watsonm
Not sure if it's relevant but in the drivers directory there is just the exe file and no driver file.
(ie one I recognize as a driver .sys .inf ) unless it is embedded in the exe

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 8:14 am
by TrustFire
Are you able to run the program by double clicking HideAway.exe which (in your case) might reside at either of the following directories:—
  • Code: Select all

    C:\Users\YourUserName\AppData\Local\HideAway\app-3.0.1

    Code: Select all

    C:\Users\YourUserName\AppData\Local\HideAway\app-3.0.0

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 11:57 am
by nick.bolton
Hi, can you please try this

1. Command Prompt (Run as Administrator)
2. `cd %LOCALAPPDATA%\HideAway\app-3.0.1\resources\driver`
3. `HideAwayDriverSetup.exe -u` (to uninstall, will need restart)

Then run HideAway clicking "Yes" if UAC is On.

If that still fails, repeat Step 1 and 2 but instead type:
`HideAwayDriverSetup.exe -i` (to install, and screenshot please)

Re: 3.0 Install Fail

Posted: Thu Mar 30, 2017 10:20 pm
by FransL
watsonm wrote:Been trying to Install 3.0.1 (and 3.0.0) and constantly get a failure of the driver install code.
Same here

IMHO it is a programming error when the installation path contains 'spaces'.
Spaces are not handeled correctly and HideAway installs with a 'non existing' path.

Re: 3.0 Install Fail

Posted: Fri Mar 31, 2017 12:03 am
by watsonm
TrustFire wrote:Are you able to run the program by double clicking HideAway.exe which (in your case) might reside at either of the following directories:—
  • Code: Select all

    C:\Users\YourUserName\AppData\Local\HideAway\app-3.0.1

    Code: Select all

    C:\Users\YourUserName\AppData\Local\HideAway\app-3.0.0

That produces the same error with an extra line...

registerDriverr (-1) unknown error

Re: 3.0 Install Fail

Posted: Fri Mar 31, 2017 12:16 am
by watsonm
nick.bolton wrote:Hi, can you please try this

1. Command Prompt (Run as Administrator)
2. `cd %LOCALAPPDATA%\HideAway\app-3.0.1\resources\driver`
3. `HideAwayDriverSetup.exe -u` (to uninstall, will need restart)

Then run HideAway clicking "Yes" if UAC is On.

If that still fails, repeat Step 1 and 2 but instead type:
`HideAwayDriverSetup.exe -i` (to install, and screenshot please)

Now that surprised me.
I did the uninstall and reboot.
Then I thought why is he asking me to click on Hiedaway if I have just uninstalled it!!

But doing so and 3.0.1 worked!!!!!!!!


Many thanks for your help

Re: 3.0 Install Fail

Posted: Fri Mar 31, 2017 6:18 am
by smart1960
Have you tried running this as "ADMINISTRATOR"? I had this problem and after the fix sent by Chris ran as ADMIN and it did what it should do. :D :D

Re: 3.0 Install Fail

Posted: Fri Mar 31, 2017 7:19 am
by watsonm
smart1960 wrote:Have you tried running this as "ADMINISTRATOR"? I had this problem and after the fix sent by Chris ran as ADMIN and it did what it should do. :D :D
Cheers, I believe i said I tried that in the original post .

Fortunately Nick's post fixed the issue.

Re: 3.0 Install Fail

Posted: Thu Oct 12, 2017 2:21 am
by FrancesBur
smart1960 wrote:Have you tried running this as "ADMINISTRATOR"? I had this problem and after the fix sent by Chris ran as ADMIN and it did what it should do. :D :D
When I right click on it there is no run as admin button. How do you run as admin?

Re: 3.0 Install Fail

Posted: Thu Oct 12, 2017 7:54 am
by nick.bolton
Just right click on the file, a menu will pop up, choose 'Run as administrator'

Re: 3.0 Install Fail

Posted: Thu Oct 12, 2017 10:51 am
by TrustFire
In case your Run as administrator context menu is truly missing, you can restore it by downloading and then merging the following entry into your registry (by just running it):—