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Error with 3.0 Beta

Posted: Fri Apr 07, 2017 2:50 am
by W. Eeken
I installed HideAwaySetup3.0.0beta.

When starting HideAway 3.0 I got the following message.
See
Error_Beta3.0.jpg
Error_Beta3.0.jpg (17 KiB) Viewed 6626 times
I didn't uninstall HideAway 2.1.2.
Was that necessary?

regards
W. Eeken

Re: Error with 3.0 Beta

Posted: Fri Apr 07, 2017 12:19 pm
by rusticdog
Yes, HA2 needs to be uninstalled first. If you uninstall HA2, reboot the machine, then you should just be able to reinstall HA3 again.

If you do get the same error, then you need to uninstall HA3 (there's two entries in the Programs list for this), reboot, then reinstall.

Re: Error with 3.0 Beta

Posted: Mon Apr 10, 2017 12:16 am
by Charly_at
Got the same Error Msg. - also after a "clean" deinstall + reboot ...

any other Idea ?


mfg Charly :no

Re: Error with 3.0 Beta

Posted: Mon Apr 10, 2017 11:37 am
by rusticdog
Try the steps posted here http://forum.firetrust.com/viewtopic.ph ... 51#p112523

Hopefully that kicks it into life

Re: Error with 3.0 Beta

Posted: Thu Apr 27, 2017 6:09 am
by Baron
Hi everyone, getting exact same error message with Hideaway 3.0.1 and uninstalling and re-installing, rebooting and generally doing what everyone recommends but getting nowhere.

Running the scripts from the cmd prompt also ends in failure..
HW cmd.JPG
HW cmd.JPG (48.76 KiB) Viewed 6459 times
Any other suggestions? It appears to be looking for a driver.

I would add it worked perfectly until today..

Thanks...

Re: Error with 3.0 Beta

Posted: Thu Apr 27, 2017 6:59 am
by TrustFire
Are you seeing the HideAway folder, if you navigate manually to the following directory:—

If yes, are you seeing the following exact same contents in the HideAway folder:—
HideAway_Contents.png
HideAway_Contents.png (123.58 KiB) Viewed 6457 times
[/center]

Re: Error with 3.0 Beta

Posted: Mon May 29, 2017 10:44 pm
by Baron
Hi there, I should have replied earlier but I have been unwell and didn't really feel up to messing with this, but today, I went for it again, downloaded Beta 3.3 and went for the install.

Curiously, a dialogue box popped up and said that installation could not be completed because the system had not been restarted since an older version was uninstalled, despite the fact that the 'system' in question has probably been rebooted many times since. This is something that is probably best understood by "experts" .. :bow

By the by, Beta 3.3.0 appears to be functioning as intended. Not sure what is different except the version I had problems with was 3.0.1

So, thanks chaps, for the moment at least, my issue is RESOLVED. :thumbsup

Re: Error with 3.3 Beta

Posted: Thu Jun 01, 2017 6:00 am
by Baron
Er,except no it isn't (resolved). When to open it today, and the icon has just plain disappeared from my desktop! Honestly, I have never before come across a piece of software that works (or doesn't) in such a strange fashion. :scratch :crazy I did a search for Hideaway on Windows 10 search bar. clicked on the icon when it came up (hooray, it found it!) but had the dreaded (you need to restart after the last version was uninstalled) nonsense dialogue box. What the...? Of course I restarted. Couldn't find the software, just a driver. Downloaded 3.3 again to be greeted by my old friend: THIS.

Shall I give up with this and assume I made a poor purchase? :help

and error msg (slightly different. Image attached)
Confirm folder contents identical with yours posted.. (image attached)

Re: Error with 3.0 Beta

Posted: Sun Jun 18, 2017 7:04 am
by Baron
Bump. Anybody? :help

Re: Error with 3.0 Beta

Posted: Sun Jun 18, 2017 8:39 am
by TrustFire
Download the full offline 3.3.0 installer (just keep it handy.)

Next, run RegEdit from an elevated command prompt and navigate to the following key:—
  • [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
If you find a PendingFileRenameOperations key, just rename it to OldPendingFileRenameOperations — now, (without rebooting the system,) perform the installation using the (downloaded) offline 3.3.0 installer.

Baron wrote:Shall I give up with this and assume I made a poor purchase? :help
This is just in beta stage. ;)

Re: Error with 3.0 Beta

Posted: Wed Jun 21, 2017 10:18 pm
by Baron
Sorry, more of same.

1.Registry Snapshot, your folder not present:
2: Following install attempt our old friend:
3. A reference to HW I found in the registry if this is any help.

4. I had the usual prompt to reboot:

So another complete fail.

In answer to your statement regarding 'beta stage' I did originally pay full price for Hideaway..so I 'trust' you can persevere and help me fix this thing.

Re: Error with 3.0 Beta

Posted: Wed Jun 21, 2017 10:23 pm
by TrustFire
Not personally a big User of packet encryption — however, I'll install HideAway 3.3.0 later in the day and post a heads-up on the debris to clean-up to prep it for a clean re-install. ;)

Re: Error with 3.0 Beta

Posted: Wed Jun 21, 2017 11:24 pm
by TrustFire
Disclaimer:—
  • Beyond this line, you agree to use the following instruction-set at your own risk — please do not quote any part of this post. :)
Caution Note:—
  • You might want to backup your existing system volume as a mirror image — something along the lines of Acronis True Image (with special reference to Windows 10.)
Please use the following steps — they are being posted on an inclusive basis:—
  1. Download the full, offline HideAway installer (just keep it handy.)
  2. Close HideAway.
  3. Run Task Manager to terminate any HideAway process (if running in the background.)
  4. Disable all components of your security system.
  5. Uninstall HideAway through the Add or Remove Programs — do not use a 3rd party uninstalling program.
  6. Restart your computer.
Most of the following debris might not exist — delete the following directories, shortcut and driver (if they are present):—
  • Code: Select all

    C:\Program Files (x86)\HideAway Driver
    
    C:\Users\YourProfileName\AppData\Local\HideAway
    
    C:\Users\YourProfileName\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Firetrust Limited
    
    C:\Users\YourProfileName\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\HideAway.lnk
    
    C:\Windows\system32\drivers\hideaway.sys

Most of the following debris might not exist — run RegEdit from an elevated Command Prompt to delete the following registry keys (if they are present):—
  • Code: Select all

    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\HideAwayDriver]
    
    [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hideaway]
    
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Update_RASAPI32]
    
    [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Update_RASMANCS]
    
    [-HKEY_USERS\S-1-5-21-3402131166-3968443340-784103032-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HideAway]
After deleting all the above debris, use the following steps:—
  1. Restart your computer.
  2. Disable all your security system, again.
  3. Perform the installation using the (downloaded) full, offline HideAway 3.3.0 installer.
  4. Don't forget to re-enable all components of your security system.