London server not working?

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nick.bolton
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Re: London server not working?

Postby nick.bolton Mon Aug 20, 2018 2:29 am

It is actually in the UK, these IP address location services haven't updated their data yet
sllo1
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Re: London server not working?

Postby sllo1 Tue Sep 04, 2018 9:15 pm

Hi Nick,
What's the status of the London server, please? I am trying to watch UK Channel 4. Both Edge and Chrome let me log in to All 4 but when I try to play a program I get the "This service is not available in your area" message.

FWIW, I did reboot, open HA, set the redirect, then open Edge. I'm running HA 3.10 on Win 10 1803.
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nick.bolton
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Re: London server not working?

Postby nick.bolton Wed Sep 05, 2018 3:06 am

Hi

The issue is that even though the UK server is in the UK, it's reporting that it's in France due to using an old IP address from France. We're going to do an update tomorrow (I hope) with a new UK server which will show it's correctly in the right area.

Nick
sllo1
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Re: London server not working?

Postby sllo1 Wed Sep 05, 2018 5:23 am

Thanks. I look forward to it.
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Jancux
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Re: London server not working?

Postby Jancux Wed Sep 05, 2018 8:04 pm

Good morning to you all!
I am at present in Germany.
No matter what I do with HA I am unable to watch any BBC IPlayer, very disappointing.
.
poundgirl
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Re: London server not working?

Postby poundgirl Wed Sep 05, 2018 8:43 pm

It still works for me using Google Chrome and the 'All Computer' option
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nick.bolton
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Re: London server not working?

Postby nick.bolton Wed Sep 05, 2018 11:43 pm

Jancux, it's working for me still. If you're using the latest HideAway 3.10.0 then it should be working if you select just the BBC iPlayer option from the dropdown.
What web browser are you using?
Andrew42
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Re: London server not working?

Postby Andrew42 Wed Sep 05, 2018 11:44 pm

Using Firfox it still says it is in France
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Jancux
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Re: London server not working?

Postby Jancux Thu Sep 06, 2018 6:22 am

I am using the latest version of HA and am using the latest version of Firefox (64Bit),
with or WITHOUT Kaspersky enabled BBC IPlayer still states that it only works in the UK!....???
Regards Jancux
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nick.bolton
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Re: London server not working?

Postby nick.bolton Thu Sep 06, 2018 8:58 am

We jsut updated Hideaway to 3.11, so close Hideaway, download and install the new version, or wait for the update notification, and then restart Hideaway.

We have a new UK server, plus lots of bug fixes.
poundgirl
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Re: London server not working?

Postby poundgirl Thu Sep 06, 2018 10:51 am

Thanks Nick, I've upgraded to 3.11 and selected BBC iPlayer option using Chrome, Firefox and Opera and they all played fine for me. And if I change over to All Computer I can also use their Download option to play them later :bow
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nick.bolton
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Re: London server not working?

Postby nick.bolton Thu Sep 06, 2018 7:30 pm

Thanks, hopefully that clears things up for everyone now.
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Jancux
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Re: London server not working?

Postby Jancux Thu Sep 06, 2018 7:35 pm

Good morning Nick....Updated HA to version 11
As Poundgirl discovered I can download programs to watch later with "Redirect All Computer to London" selected.
In this mode I can also use IPlayer.

Using "Watch BBC IPlayer"...things appear also to work, though not tested thoroughly. Non the lest a huge improvement!
Many thanks to everyone.
I will update this later following further testing when time permits.
Best Regards
Jancux :cheers :cheers :cheers
Andrew42
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Re: London server not working?

Postby Andrew42 Thu Sep 06, 2018 8:08 pm

Done and all working well. Thanks Nick. Now for customised rules??!!
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nick.bolton
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Re: London server not working?

Postby nick.bolton Thu Sep 06, 2018 8:32 pm

Yes, that's next with the new user interface

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