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Re: London server not working?

Posted: Mon Aug 20, 2018 2:29 am
by nick.bolton
It is actually in the UK, these IP address location services haven't updated their data yet

Re: London server not working?

Posted: Tue Sep 04, 2018 9:15 pm
by sllo1
Hi Nick,
What's the status of the London server, please? I am trying to watch UK Channel 4. Both Edge and Chrome let me log in to All 4 but when I try to play a program I get the "This service is not available in your area" message.

FWIW, I did reboot, open HA, set the redirect, then open Edge. I'm running HA 3.10 on Win 10 1803.

Re: London server not working?

Posted: Wed Sep 05, 2018 3:06 am
by nick.bolton
Hi

The issue is that even though the UK server is in the UK, it's reporting that it's in France due to using an old IP address from France. We're going to do an update tomorrow (I hope) with a new UK server which will show it's correctly in the right area.

Nick

Re: London server not working?

Posted: Wed Sep 05, 2018 5:23 am
by sllo1
Thanks. I look forward to it.

Re: London server not working?

Posted: Wed Sep 05, 2018 8:04 pm
by Jancux
Good morning to you all!
I am at present in Germany.
No matter what I do with HA I am unable to watch any BBC IPlayer, very disappointing.
.

Re: London server not working?

Posted: Wed Sep 05, 2018 8:43 pm
by poundgirl
It still works for me using Google Chrome and the 'All Computer' option

Re: London server not working?

Posted: Wed Sep 05, 2018 11:43 pm
by nick.bolton
Jancux, it's working for me still. If you're using the latest HideAway 3.10.0 then it should be working if you select just the BBC iPlayer option from the dropdown.
What web browser are you using?

Re: London server not working?

Posted: Wed Sep 05, 2018 11:44 pm
by Andrew42
Using Firfox it still says it is in France

Re: London server not working?

Posted: Thu Sep 06, 2018 6:22 am
by Jancux
I am using the latest version of HA and am using the latest version of Firefox (64Bit),
with or WITHOUT Kaspersky enabled BBC IPlayer still states that it only works in the UK!....???
Regards Jancux

Re: London server not working?

Posted: Thu Sep 06, 2018 8:58 am
by nick.bolton
We jsut updated Hideaway to 3.11, so close Hideaway, download and install the new version, or wait for the update notification, and then restart Hideaway.

We have a new UK server, plus lots of bug fixes.

Re: London server not working?

Posted: Thu Sep 06, 2018 10:51 am
by poundgirl
Thanks Nick, I've upgraded to 3.11 and selected BBC iPlayer option using Chrome, Firefox and Opera and they all played fine for me. And if I change over to All Computer I can also use their Download option to play them later :bow

Re: London server not working?

Posted: Thu Sep 06, 2018 7:30 pm
by nick.bolton
Thanks, hopefully that clears things up for everyone now.

Re: London server not working?

Posted: Thu Sep 06, 2018 7:35 pm
by Jancux
Good morning Nick....Updated HA to version 11
As Poundgirl discovered I can download programs to watch later with "Redirect All Computer to London" selected.
In this mode I can also use IPlayer.

Using "Watch BBC IPlayer"...things appear also to work, though not tested thoroughly. Non the lest a huge improvement!
Many thanks to everyone.
I will update this later following further testing when time permits.
Best Regards
Jancux :cheers :cheers :cheers

Re: London server not working?

Posted: Thu Sep 06, 2018 8:08 pm
by Andrew42
Done and all working well. Thanks Nick. Now for customised rules??!!

Re: London server not working?

Posted: Thu Sep 06, 2018 8:32 pm
by nick.bolton
Yes, that's next with the new user interface