BBC IPlayer

Andrew42
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BBC IPlayer

Thu Nov 29, 2018 10:04 am

On my system in Switzerland BBC IPlayer works if whole computer redirected. Works only partly if IPlayer selected. I haven't tried downloading but, for example, sub-titling does not work. For me it is not critical because redirecting the whole computer works just fine.
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nick.bolton
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Re: BBC IPlayer

Thu Nov 29, 2018 12:49 pm

Ok thanks. We'll need to examine the streams from iPlayer a bit more and try all scenarios. I guess iPlayer uses a different URL for subtitles (which we're not redirecting in our filters).
Andrew42
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Re: BBC IPlayer

Thu Nov 29, 2018 8:01 pm

Thanks Nick.
barrym
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Re: BBC IPlayer

Sat Dec 01, 2018 3:33 am

Just downloaded 3.12. I didn't get the login screen, so I just selected bbc iplayer and I got - "not available in your location"

I am logged in to Maillwasher, do I need a specific login for hideaway?
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nick.bolton
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Re: BBC IPlayer

Sat Dec 01, 2018 3:49 am

Hi

There's no login for this version, so lets try a few things

1. After you ran HideAway for the first time did you get a popup screen asking to allow HideAway through the Windows firewall? If so, you need to select both options for public and private/local. If not, then just run the installer again and do this.
2. Try redirecting 'All Computer' to 'London, UK', open up your web browser, or a fresh tab and try BBC iPlayer
3. Otherwise, we'll have an update early next week which I think will fix it.

Let me know how you get on.
Nick
barrym
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Re: BBC IPlayer

Sat Dec 01, 2018 11:35 pm

Thanks Nick.

I have Avast installed but the log of connections doesn't show Hideaway as trying to "get out" However the app settings says allow Hideaway access to all networks.

Like our Swiss colleague above I didn't get the direct to IPlayer to work, so I was using All and London UK and then the BBC i-Player
barrym
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Re: BBC IPlayer

Sat Dec 01, 2018 11:38 pm

OOps, just retried after I had looked up the Avast permissions, and it is now working!!
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nick.bolton
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Re: BBC IPlayer

Sun Dec 02, 2018 8:06 am

Great, thanks for letting us know.
barrym
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Re: BBC IPlayer

Sun Dec 02, 2018 9:14 am

But.... I just tried again,same process, but it was blocked...Tried the direct access to IPlayer, same result.
I had another look at Avast and Hideaway is now on the "allowed" list.
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nick.bolton
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Re: BBC IPlayer

Sun Dec 02, 2018 12:28 pm

What about the Windows firewall?
barrym
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Re: BBC IPlayer

Mon Dec 03, 2018 5:36 am

Ok, it is working. Typically MS don't make it easy to introduce a new app!

I'll keep you posted. Is there an alert for updates?

Barry
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nick.bolton
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Re: BBC IPlayer

Mon Dec 03, 2018 7:01 am

We do auto-updates, and you'll see an alert across the top of the user interface, then after restarting the app, you'll have the new version
Andrew42
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Re: BBC IPlayer

Wed Dec 05, 2018 11:20 pm

3.14 just installed itself on my computer. I read the notes to see that BBC Iplayer now supports sub-titles. Not for me it doesn't, I still have to divert the whole computer. Should I be doing something more drastic like uninstalling Hideaway completely and then installing 3.14 as a new installation?
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nick.bolton
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Re: BBC IPlayer

Thu Dec 06, 2018 3:41 am

Aww you're right, something went wrong then! Ok we'll fix it up...
Andrew42
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Posts: 157
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Re: BBC IPlayer

Thu Dec 06, 2018 9:47 am

Thanks, Nick.

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