Hidaway stopped working after update

DJCopi
It begins with a single step
Posts: 1
Joined: Sun Jul 21, 2019 4:51 am

Hidaway stopped working after update

Sun Jul 21, 2019 5:43 am

After the latest update Hidaway presented me with a user screen
I entered my details and logged on,
it then asked me to select from master or create a device name and enter
I created a device and selected it a pop up box with an error message appeared.
After clearing the pop up I tried to create a rule but the default list was not there and in the customisation the locations weren't there either, clicking save brought up the same error box
2019-07-20.jpg
2019-07-20.jpg (59.83 KiB) Viewed 2547 times
I tried uninstalling and reinstalling a fresh downloaded copy and ended up with a different version (4)
this version although I can select the application and location (not selectable for torrents) seems to block all Internet traffic as no web pages are displayed email client show errors and torrent files won't download after about 5-10 minutes Hidaway crashes and torrents download web pages refresh and emails get through.

I re-installed an earlier version and it automatically updated and now I'm back to the first problem and also now have two versions of Hideaway on my PC and neither work!

1, AppData\Local\HideAway\HideAway.exe
2, C:\Program Files (x86)\Firetrust\HideAway\HideAway.exe

Any help or advice as to how I can get it working again would be appreciated

Colin
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Hidaway stopped working after update

Sun Jul 21, 2019 2:23 pm

Hi Colin

You can uninstall the older version, they will no longer work while we work on the new version.

When you say it blocks all traffic, then crashes, when you connect to a country, do you get a display below indicating the connecting ping ? It should read something like 143ms
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rusticdog
Firetrust Monkey
Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Hidaway stopped working after update

Mon Jul 22, 2019 2:37 pm

This version hopefully fixes the crashing
http://cdn.firetrust.com/downloads/hide ... -setup.exe

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