BBC iPlayer only works in the UK. Sorry

g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

BBC iPlayer only works in the UK. Sorry

Mon Jul 29, 2019 9:01 pm

Gday

In very latest version today july 29 2019, I just selected "watch bbc iplayer" and started hideaway and got this:

"BBC iPlayer only works in the UK. Sorry, it’s due to rights issues. In the UK? Here's some advice."

Still in trial mode version, not yet purchased.

Any help etc appreciated.

tnx
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 15435
Joined: Mon Jun 13, 2005 6:27 pm

Re: BBC iPlayer only works in the UK. Sorry

Mon Jul 29, 2019 9:14 pm

Try restarting the browser after enabling HideAway, also let us know which browser your are using.


You could also try and set your browser to redirect to the UK, see if the same problem happens

Thanks
User avatar
nick.bolton
The Big Cheese
Posts: 2256
Joined: Thu Aug 28, 2008 4:02 pm

Re: BBC iPlayer only works in the UK. Sorry

Mon Jul 29, 2019 10:09 pm

I just tested and it's definitely working for me. Make sure you select 'BBC iPlayer', not UK. They're different servers. The UK server is a big commercial host, where as the iPlayer server is a smaller regional hosting company and less likely to get blocked.

Yes, as rusticdog suggests, try restarting your browser as some web browsers hold on to the connection for a while.
g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 1:57 am

Test sequences tonight

1. Reboot pc..no programs open
open hideaway .

2.Redirect firefox selected and select London... iplayer works well.

I used a fresh clean private browsing firefox tab.

3.Reboot pc fresh internet connection and no browsers open.. select watch bbc iplayer and start hideaway.

Open fresh new firefox private tab.

no other programs open

Got the same "BBC iPlayer only works in the UK. Sorry" etc message.

tnx
Paraf
Travelling Tuatara
Posts: 49
Joined: Mon Mar 07, 2016 3:37 am

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 4:51 am

I occasionally have had the location problem. Clearing cookies/history for the past week or month solved it. :D
User avatar
nick.bolton
The Big Cheese
Posts: 2256
Joined: Thu Aug 28, 2008 4:02 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 6:37 am

I'm assuming you have to sign-in to iPlayer when using the private browsing tab.

You're not running Kaspersky Antivirus? We're having some issues with that AV.
g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 9:07 pm

Tuesday july 30 2019 tests:

I have an old I7 laptop with esata port and esata dock I use for testing stuff.

And few old hdd and ssd

Today tests below

1. VM on main pc win 10 no Kaspersky internet security... HA "bbc iplayer" works 100%

2. 2 other win 10 VM on main PC with no Kaspersky internet security..."bbc iplayer" works 100%

3.Win 8.1 on test laptop with Kaspersky free version … "bbc iplayer" works 100%

4.win 10 on test laptop no Kaspersky "bbc iplayer" works 100%

5.win 8.1 on old hdd laptop no AV at all "bbc iplayer" works 100%

6. Main PC set permissions in kasperky internet security for trusted and allow etc.... bbc iplayer in HA and I still get BBC iPlayer only works in the UK. Sorry.

Unfortunately my main pc and laptop have kaspersky internet security.
User avatar
nick.bolton
The Big Cheese
Posts: 2256
Joined: Thu Aug 28, 2008 4:02 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 9:22 pm

Thanks for testing this, much appreciated!

Yes we've had issues with Kaspersky, even when you add HideAway as a trusted app, Kaspersky still filters it. We may need to submit our driver to them as well, so we'll give that a try.
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 15435
Joined: Mon Jun 13, 2005 6:27 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 9:24 pm

g6radio wrote:
Tue Jul 30, 2019 9:07 pm
6. Main PC set permissions in kasperky internet security for trusted and allow etc.... bbc iplayer in HA and I still get BBC iPlayer only works in the UK. Sorry.

Unfortunately my main pc and laptop have kaspersky internet security.
Do you have Kaspersky Secure Connection enabled ? As that will interfere.
g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

Re: BBC iPlayer only works in the UK. Sorry

Tue Jul 30, 2019 9:42 pm

Kaspersky secure connection was installed but not loading.

Now uninstalled

Still getting same message.

So far any hdd etc or pc without Kaspersky internet security is working 100%.

Will try more test wednesday if i get time

kaspersky maybe just does not like the direct connect, but allows "direct firefox browser" etc ??
User avatar
nick.bolton
The Big Cheese
Posts: 2256
Joined: Thu Aug 28, 2008 4:02 pm

Re: BBC iPlayer only works in the UK. Sorry

Wed Jul 31, 2019 4:54 am

If you use Firefox and direct it somewhere via HideAway, then go to https://ipinfo.io does it show the correct location? We've had a few other people with Kaspersky say it's not working correctly. In the past we've seen Kaspersky still affecting HideAway, even if protection was completely disabled.
g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

Re: BBC iPlayer only works in the UK. Sorry

Wed Jul 31, 2019 5:26 pm

Latest Wednesday arvo:

Tried what Nick suggested.

Kaspersky internet security fully enabled.

Firefox diverted to 3 countries and the correct country etc info showed up on ipinfo.io each time.

Will be trying more tests to bbc player later today

tnx
g6radio
Travelling Tuatara
Posts: 27
Joined: Thu Nov 15, 2018 9:43 pm

Re: BBC iPlayer only works in the UK. Sorry

Fri Aug 02, 2019 4:54 pm

I have made my decision...

Kaspersky internet security does not like the "watch bbc iplayer" feature at all.

I have done a few more tests on about 4 ssd drives etc on both new and old win 10 installs.

Any of my SSD with Kaspersky internet security will not work on "direct" iplayer.

Any SSD drives with Kaspersky FREE version [which is basically just anti virus] [KAV] works 100% on direct iplayer.

I removed KIS from a full setup win 1903 and installed HA4 and it works 100% direct to iplayer.

So KIS is preventing the direct iplayer mode on about 7 or 8 of my test drives.

If there is a feature of KIS that I can disable for testing, I have not yet found it.

Until this is sorted I will just divert firefox etc to London.

I have now purchased Hideaway and will continue further testing when I have time.

tnx to all the staff just across the pond in NZ
User avatar
nick.bolton
The Big Cheese
Posts: 2256
Joined: Thu Aug 28, 2008 4:02 pm

Re: BBC iPlayer only works in the UK. Sorry

Fri Aug 02, 2019 6:54 pm

Thanks for the info and testing. Yes I guess it's a 'feature' of their full version to intercept some of the network traffic, even with it's supposedly deactivated. Pretty annoying for us and mutual customers.

Our file HideAway setup has been cleared by them, but I've uploaded our driver separately so that may help once they've reviewed it (even though its signed by Microsoft).
zoeyalex87
It begins with a single step
Posts: 1
Joined: Mon Mar 29, 2021 6:20 am

Re: BBC iPlayer only works in the UK. Sorry

Mon Mar 29, 2021 6:23 am

g6radio wrote:
Mon Jul 29, 2019 9:01 pm
Gday

In very latest version today july 29 2019, I just selected "watch bbc iplayer" and started hideaway and got this:

"BBC iPlayer only works in the UK. Sorry, it’s due to rights issues. In the UK? Here's some advice."

Still in trial mode version, not yet purchased.

Any help etc appreciated.

tnx
Try disconnect and connect UK server with hideaway and see if its working or not.

Return to “HideAway”