Hideaway 4.2.5 not working

watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Hideaway 4.2.5 not working

Sat Aug 24, 2019 6:49 am

I am having a problem with this latest upgrade.

No matter what I select in Redirect (all Computer or Firefox) and whatever location and then start Hideaway

https://www.grc.com/shieldsup and https://ipinfo.io/ both display my normal non hidden IP address.

Hideaway Status panel says connected , location points correctly to selected location and IP address displays
somethibng different to my real IP.

Have uninstalled and re installed with same problem. Have refreshed cache on browser.

[2019-08-23 19:31:49.312] [info] Startup: --squirrel-install C:\Users\watsonm\AppData\Local\HideAway\app-4.0.0 C:\Users\watsonm\AppData\Local\HideAway C:\Users\watsonm\AppData\Local\HideAway\app.ico
[2019-08-23 19:40:41.530] [info] Checking for update
[2019-08-23 19:40:42.441] [info] Update available
[2019-08-23 19:40:57.702] [info] Startup: --squirrel-updated C:\Users\watsonm\AppData\Local\HideAway\app-4.2.5 C:\Users\watsonm\AppData\Local\HideAway
[2019-08-23 19:41:04.181] [info] Relaunching to install update...
[2019-08-23 19:41:08.895] [info] Checking for update
[2019-08-23 19:41:09.597] [info] Update not available
[2019-08-23 19:41:09.753] [warn] Registry exception:
Error: Command failed: C:\WINDOWS\System32\reg.exe QUERY HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HideAwayDriver /v DisplayVersion /reg:32
ERROR: The system was unable to find the specified registry key or value.


at w (C:\Users\xxxxxx\AppData\Local\HideAway\app-4.2.5\resources\app\main.electron.js:1:7436)
at C:\Users\xxxxxx\AppData\Local\HideAway\app-4.2.5\resources\app\main.electron.js:1:8473
at processTicksAndRejections (internal/process/task_queues.js:89:5)
[2019-08-23 19:41:09.755] [info] Installing HideAway Driver
[2019-08-23 19:41:12.727] [info] Initialising HideAway engine
[2019-08-23 19:43:20.174] [info] Checking for update
[2019-08-23 19:43:21.105] [info] Update not available
[2019-08-23 19:43:24.020] [info] Initialising HideAway engine
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Sat Aug 24, 2019 3:52 pm

Do you have another VPN installed and running on startup? The logs look fine.
Can you open a new private window in Firefox after redirecting HdieAway and see if that works?
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Sat Aug 24, 2019 8:46 pm

I had Nordvpn running before but disabled it in startup and have rebooted several times .
Also disabled the TAP-NordVPN adapter as well. (didn't have to do this before!)

Opening another window didn't help.
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Sun Aug 25, 2019 7:43 am

Thanks. Let me come back to you after talking to the developers. It's odd because in this latest update we only added a notification icon to show when it was connected.

One thing you could try, uninstall HideAway, restart your computer, then install HideAway.
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Mon Aug 26, 2019 1:32 am

>Thanks. Let me come back to you after talking to the developers. It's odd because in this latest update we only added a notification icon to show when it was connected.
>One thing you could try, uninstall HideAway, restart your computer, then install HideAway.

Did this twice , same problem.

Had disabled autostart of NordVPN (using CCleaner startup option) but not uninstalled it.
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Mon Aug 26, 2019 11:35 am

What version of Windows are you using, plus 32/64 bit?

We'll post a debug build for you to try soon to get to the bottom of this.
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Mon Aug 26, 2019 11:50 am

Could you please try this

Shut down HideAway (system tray icon, right click and select Quit).

download this
http://cdn.firetrust.com/downloads/hide ... y-test.exe

Then in the Explorer download folder, click the top of the address bar and type cmd and click enter.

That will bring up the command line window

type hideaway-test.exe 2 1 and click enter

Can you please screenshot or copy/paste the output.

Thanks
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Mon Aug 26, 2019 12:14 pm

Could you also run this command to make sure the driver is installed and running.

sc query hideaway
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 12:40 am

Windows 10 64 bit auto update.

Disabled NordVPN in startup.
Disabled their ethernet adapter (TAP-NordVPN Windows Adapter V9)
reboot


sc query hideaway gave no output after following was run.

PS C:\Users\watsonm\Downloads> .\hideaway-test.exe 2 1
Packet Init
Start Packet Thread
Start Packet Thread
Press enter key to stop...
Ping: 261
UDP Ignore: 192.168.1.255
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
UDP Redirect: 46.243.26.34
UDP Redirect: 109.74.206.120
UDP Redirect: 188.114.116.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
DNS Redirect: 192.168.1.1
UDP Redirect: 217.114.59.66
UDP Redirect: 5.79.108.34
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 12:46 am

Rebooted after above and then started normal Hideaway.

Redirected all computer to UK

Ran sc query hideaway

and also got no output
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 12:12 pm

Can I get you to uninstall HideAway, then restart your PC and install HideAway again.

run sc query hideaway.

It should say
SERVICE_NAME: hideaway
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

I wonder if your registry cleaner is removing some entries?
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 3:50 pm

Are you able to test this?

It's a bit more technical, it involves removing the current driver and replacing it with a previous driver.

Don't start the HideAway program with the GUI, or this won't work.

Download these two files
http://cdn.firetrust.com/downloads/hide ... tupOld.exe
http://cdn.firetrust.com/downloads/hide ... -debug.exe

Run cmd.exe as Administrator
cmd.jpg
cmd.jpg (33.47 KiB) Viewed 9107 times
Type cd c:\Users\{your username}\Downloads

This will change the directory you’re in. My username is Nick, yours will be something else
cmd2.jpg
cmd2.jpg (27.04 KiB) Viewed 9107 times
Now type
HideAwayDriverSetupOld.exe -u

Restart Computer

Run cmd.exe as Administrator (like above)

sc query hideaway
Should say something like
[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.
type
HideAwayDriverSetupOld.exe -i

type
sc query hideaway

Should say something like
SERVICE_NAME: hideaway
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
type
hideaway-test-debug.exe 2 1

Go to https://ipinfo.io see if it shows the correct IP address in Australia.
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 7:38 pm

Could you try this version http://cdn.firetrust.com/downloads/hide ... -setup.exe and see if it fixes any issues. Probably best to uninstall,. restart PC and then install it.
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 8:45 pm

Because of our time/distance apart I have only just got this list of things to do so here goes:

1)
Disabled NordVPN startup (using CCleaner)
Disabled CCleaner smart cleaning in startup
Disabled NORDVPN.service in services.msc
Disabled the NordVPN TAP-NordVPN ethernet shim.
Unistalled HA
Reboot
Installed HA
result of SC command

C:\WINDOWS\system32>sc query hideaway

SERVICE_NAME: hideaway
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

---------------------------------------------------------------------------------------------

2)
Unisnatll HA
Reboot
Install HideAwayDriverSetupOld.exe -u
reboot
sc query hideaway

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:

The specified service does not exist as an installed service.

as expected...

ran HideAwayDriverSetupOld.exe -i

sc query hideaway

Output
SERVICE_NAME: hideaway
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

ran hideaway-test-debug.exe 2 1
and https://ipinfo.io showed australian site ip address.

------------------------------------------------------

Will now uninstall and run HideAway-4.2.6-setup
watsonm
Travelling Tuatara
Location: UK
Posts: 53
Joined: Fri Mar 18, 2016 5:05 am

Re: Hideaway 4.2.5 not working

Wed Aug 28, 2019 9:33 pm

4.2.6 also failed as before.

Did following test:

Stopped the redirect and exited HA

Went into task manager and killed all instances of Hideway. (there were three )

went into my downloads and ran

HideAwayDriverSetupOld.exe -u (presume -u mean uninstall driver)

sc query hideaway showed service not installed as expected.

rebooted

ran HideAwayDriverSetupOld.exe -i (presume -i means install driver)

rebooted and ran HA 4.2.6 gui seemed to work. Could toggle hideaway on and off (although seemd to have to kill firefox and restart it
to get correct answer, maybe I am impatient and should have waited a bit longer as mentioned in one of the other posts.)

Will just do retest to confirm.......

So has old driver actually been put back into 4.2.6?

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