Windows 10 Sleep Mode Problem

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Jancux
Travelling Tuatara
Location: Scarborough UK
Posts: 66
Joined: Sun Jan 31, 2010 2:35 am

Windows 10 Sleep Mode Problem

Wed Aug 05, 2020 5:54 am

I Love this Software..But:-
Whenever I allow my Windows 10 Laptop to entre Sleep Mode with Hideaway up and connected I have no Internet Connection when Windows restarts.
The only way I have found to get things working again is to reboot my router.
Is there a known problem in this area?
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nick.bolton
The Big Cheese
Posts: 2244
Joined: Thu Aug 28, 2008 4:02 pm

Re: Windows 10 Sleep Mode Problem

Wed Aug 05, 2020 6:26 am

That shouldn't be happening at all, one of the features of HideAway is it's ability to roam, which means that it will stay connected when you start Windows, switch Wifi to ethernet to 4G etc.

Could you try the tips at https://www.windowscentral.com/how-rega ... windows-10
In particular: How to reset network stack using Command Prompt

Let us know how you get on.
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Jancux
Travelling Tuatara
Location: Scarborough UK
Posts: 66
Joined: Sun Jan 31, 2010 2:35 am

Re: Windows 10 Sleep Mode Problem

Thu Aug 06, 2020 11:37 pm

Thank you Nick,
I can confirm that this problem does not occur on my other Windows 10 Laptop!

I have executed the reset of the network stack as outline by your link
But:
It still happens every time!
Despite the Internet Access icon indicating no Internet Connection everything works fine, TeamViewer is connected and internet browsing works fine.
Disconnecting HideAway results in an automatic correction to the Internet Access icon returning to normal.
Best Regards
Jerry
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nick.bolton
The Big Cheese
Posts: 2244
Joined: Thu Aug 28, 2008 4:02 pm

Re: Windows 10 Sleep Mode Problem

Fri Aug 07, 2020 4:32 am

Hi Jerry

So, everything works all ok - it's just the internet connection icon?

Any of these help? https://www.google.com/search?q=network ... sconnected
They're mostly Windows 7, but it might help in your case.

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