Wont Start With Windows 10

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Scientific_Frontline
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Wont Start With Windows 10

Fri Aug 07, 2020 6:53 am

I noticed that the VPN hangs and wont start with Windows 10 if I don't disconnect first when I had shut down. Works and starts well if I do disconnect first when shutting down before a Start the next time. Shouldn't the program disconnect itself when shutting down. This is happening on two rigs running the VPN. Is this S.O.P.?
Other then this slight annoyance all seems well.
Heidi-Ann
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Scientific_Frontline
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Re: Wont Start With Windows 10

Fri Aug 07, 2020 7:08 am

Correction / Update: This only happens if all computer is selected. Not if just the browser, and again on two comps.
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nick.bolton
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Re: Wont Start With Windows 10

Fri Aug 07, 2020 8:08 am

Hi, it shouldn't be hanging. It's designed to start with Windows and use the same settings as when it was shut-down so this is the first I've heard of it hanging like this.
What antivirus are you running?
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Re: Wont Start With Windows 10

Fri Aug 07, 2020 9:45 am

ESET Internet Security.

Also noticed when it wont start there is two processes running and when it is working there is three.
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nick.bolton
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Re: Wont Start With Windows 10

Sat Aug 08, 2020 10:55 am

Ok, we have had some issues with ESET, they're flagging our app so can you check it's not been quarantined or anything in ESET?

The processes are just part of the user interface - it uses the same display engine as Google Chrome.
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Re: Wont Start With Windows 10

Sun Aug 09, 2020 2:16 am

Hi Nick,
It seemed to be an issue with the advanced heuristics of the HIPS program. Wrote an exclusion that seem to resolve the issue.
Take of yourself and be safe,
Heidi-Ann
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nick.bolton
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Re: Wont Start With Windows 10

Sun Aug 09, 2020 6:16 am

Ok, thanks for letting us know. Glad you found a resolution

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