Hideaway v.4.13.0 Licence Failed

donhow
Mystified Moa
Posts: 5
Joined: Wed Feb 27, 2019 6:16 am

Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 3:39 am

My Hideaway v.4.13.0 licence expires on 23rd July, 2022.
Today, I am getting a notification in Hideaway stating that my licence has failed.
I tried to re-enter my licence key and got a response "kaboom", but I still get a constant notification that my licence has failed, and the retry countdown restarts continuously.
The only thing I have done recently is changed my email address on 2nd November on the Firetrust website, and had notification that it was updated successfully. My Hideaway was working since then and up until today.
How can I get the programme working again?
Don.
Paraf
Travelling Tuatara
Posts: 49
Joined: Mon Mar 07, 2016 3:37 am

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 4:15 am

Same error here but nothing changed my side :nono
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Jancux
Travelling Tuatara
Location: Scarborough UK
Posts: 66
Joined: Sun Jan 31, 2010 2:35 am

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 5:08 am

It appears to be generic!
I have the same on all of my computers.
donhow
Mystified Moa
Posts: 5
Joined: Wed Feb 27, 2019 6:16 am

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 5:22 am

Its good to hear that it is not just me.
I hope that it gets sorted when New Zealand wakes up.
RichardBG
Mystified Moa
Location: NW England
Posts: 7
Joined: Thu Feb 09, 2017 8:11 am

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 6:44 am

Same for me too - paid up for a years renewal - got the KABOOM after hitting the renew button - but Hideaway still won't run and says my licence has expired.

Waiting for a response from Firetrust.

Richard
oz9fb
Travelling Tuatara
Posts: 29
Joined: Sat Jul 03, 2010 10:12 pm

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 7:12 am

Same for me, licence failed despite bought 3 years licence...

/Frank.
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nick.bolton
The Big Cheese
Posts: 2251
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 7:52 am

Sorry about this, we’ve got our people on to it. Seems to be a system wide failure.

We’ll let you know when it’s running again.

Would have to happen when we're asleep here!
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nick.bolton
The Big Cheese
Posts: 2251
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 8:32 am

It’s working again now. Please try and re-activate.

Regards
Nick
donhow
Mystified Moa
Posts: 5
Joined: Wed Feb 27, 2019 6:16 am

Re: Hideaway v.4.13.0 Licence Failed

Sat Nov 07, 2020 8:59 am

Its working now.
Thank you Nick.
RichardBG
Mystified Moa
Location: NW England
Posts: 7
Joined: Thu Feb 09, 2017 8:11 am

Re: Hideaway v.4.13.0 Licence Failed

Sun Nov 08, 2020 7:00 am

Yes thank you Nick - all working OK now.
Regards,
Richard
RichardBG
Mystified Moa
Location: NW England
Posts: 7
Joined: Thu Feb 09, 2017 8:11 am

Re: Hideaway v.4.13.0 Licence Failed

Tue Nov 10, 2020 2:09 am

Hello,
My Hideaway has failed again this morning - giving me the 'License Expired' message. It was OK yesterday after the fix had been applied but now it has reverted to 'License Failed' again.
Regards,
Richard
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nick.bolton
The Big Cheese
Posts: 2251
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway v.4.13.0 Licence Failed

Tue Nov 10, 2020 6:48 am

Hey Richard

Can you try and activate your license again and see if that helps? I can't see any issues otherwise.
RichardBG
Mystified Moa
Location: NW England
Posts: 7
Joined: Thu Feb 09, 2017 8:11 am

Re: Hideaway v.4.13.0 Licence Failed

Tue Nov 10, 2020 8:06 am

Hello,

I tried entering the activation key into the 'Activate' box and it just comes up and says 'No Key Found''

This is in a bigger box that tells me my license has an expiry date of Monday Nov 8th 2021 !!!! And the only available option is to 'RENEW' it. If I use that option then I am taken to the page to pay for it ???

The license key is the same as the key you sent me when I renewed the license a couple of days ago.

So I'm still stuck and it refuses to work I'm afraid.

Regards,

Richard
RichardBG
Mystified Moa
Location: NW England
Posts: 7
Joined: Thu Feb 09, 2017 8:11 am

Re: Hideaway v.4.13.0 Licence Failed

Tue Nov 10, 2020 8:34 am

Hello again,

I've sent you a more explanatory e-mail - I have Hideaway working again - the e-mail explains it in more detail than I can here.

Regards,

Richard

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