Since today's (maybe yesterday's) update to 14.4.0 Hideaway is crashing frequently.
The crash is "Hideaway has stopped working" and then Windows kills it.
14.4.0 crashes
- nick.bolton
- The Big Cheese
Post
Re: 14.4.0 crashes
Hi there, we've found an issue with this latest version which affects a few people (5 now).
Download and install this version.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
Download and install this version.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
- dsicon
- Travelling Tuatara
Post
Re: 14.4.0 crashes
It auto updated to 4.14.1 today should I still do this update you offered?nick.bolton wrote: ↑Sat Nov 14, 2020 9:38 pmHi there, we've found an issue with this latest version which affects a few people (5 now).
Download and install this version.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
- nick.bolton
- The Big Cheese
- king
- Student Sheep
Post
Re: 14.4.0 crashes
Hi, In my PC after 14.4.0 update I just see white splash screen only. Even this new 14.4.1 update doing the same thing. Please help me. Thanks!nick.bolton wrote: ↑Sat Nov 14, 2020 9:38 pmHi there, we've found an issue with this latest version which affects a few people (5 now).
Download and install this version.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Make sure the old HideAway is not running (right click in the system tray), then run the installer for this new version. Seems it fixes it for people who had this issue.
- nick.bolton
- The Big Cheese
Post
Re: 14.4.0 crashes
Ok...we've had one other person with this issue. Does it still happen after you restart your PC?
- king
- Student Sheep
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Yeah. Same white splash screen.
Re: 14.4.0 crashes
nick.bolton wrote: ↑Mon Nov 16, 2020 8:38 amOk...we've had one other person with this issue. Does it still happen after you restart your PC?
Yeah. Same white splash screen.
- dpillar3
- It begins with a single step
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Re: 14.4.0 crashes
Yes it crashes for me as well, tried uninstalling & reinstalling, still not working.
- nick.bolton
- The Big Cheese
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Re: 14.4.0 crashes
Could you please send us the logs. [Edited it here incase you saw the previous one]
Go to Start, type RUN, click enter and then type
%APPDATA%\HideAway
and send/pm me the log.log file. Thanks!
Go to Start, type RUN, click enter and then type
%APPDATA%\HideAway
and send/pm me the log.log file. Thanks!
- nick.bolton
- The Big Cheese
Post
Re: 14.4.0 crashes
Please down and install this version and it should fix this issue.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Sorry about it, seems it only happened to a few people but is from an update to the user interface code.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Sorry about it, seems it only happened to a few people but is from an update to the user interface code.
- king
- Student Sheep
Post
***This new update worked like charm.. Fixed my white splash screen issue and working perfectly. Thank you for the quick support.
Re: 14.4.0 crashes
nick.bolton wrote: ↑Tue Nov 17, 2020 7:30 pmPlease down and install this version and it should fix this issue.
http://cdn.firetrust.com/downloads/hide ... -setup.exe
Sorry about it, seems it only happened to a few people but is from an update to the user interface code.
***This new update worked like charm.. Fixed my white splash screen issue and working perfectly. Thank you for the quick support.
- sparkyspark
- Student Sheep
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Re: 14.4.0 crashes
Latest automatic update when opening HideAway is showing as v4.14.1 yet the changelog shows latest version being v4.14.2, is the programme running the latest version, or is it the latest version with a bug showing v4.14.1. Thanks
- nick.bolton
- The Big Cheese
Post
Re: 14.4.0 crashes
They're both relevant, the only change is that 4.14.2 fixes the error that a few users had with a white screen showing when they started HideAway. We didn't bother auto-updating everyone as we seem to have fixed it for the people concerned.