Firewall issue with Hideaway updates

iamjaydear
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Firewall issue with Hideaway updates

Sat Mar 20, 2021 1:18 pm

When Hideaway updates it changes something that causes my firewall to block it until I allow it to pass. When it checks the license online HA fails to proceed and offers zero protection until I fix it - not good! I can't just 'allow' HA in the firewall rules, so I always have to intervene - also not good.

Most software I use does not have that behaviour, i.e. they don't change their identity (or whatever it is) when they install updates, so their relationship with the firewall remains stable.

It'd be nice to think that HA's priority is to to default to protecting the connection rather than leaving it open :no
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nick.bolton
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Re: Firewall issue with Hideaway updates

Sat Mar 20, 2021 2:16 pm

Hi, this definitely should not be happening. What firewall are you using?
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nick.bolton
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Re: Firewall issue with Hideaway updates

Sat Mar 20, 2021 3:21 pm

The executable is always the same path, but the "Start in" changes when it updates by design with the installer. But we have plans to change the installer pretty soon.
iamjaydear
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Re: Firewall issue with Hideaway updates

Sat Mar 20, 2021 4:35 pm

I'm using the standard Win8.1 or 10 firewall with Windows10FirewallControl ( from www.sphinx-soft.com ) as a GUI.
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nick.bolton
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Re: Firewall issue with Hideaway updates

Sat Mar 20, 2021 10:02 pm

Thanks, it should be a solved problems pretty soon as we change the installer.
iamjaydear
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Re: Firewall issue with Hideaway updates

Sun Mar 21, 2021 9:14 am

Thank you :D
iamjaydear
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Posts: 37
Joined: Mon Apr 08, 2019 5:24 pm

Re: Firewall issue with Hideaway updates

Fri Apr 16, 2021 5:18 pm

nick.bolton wrote:
Sat Mar 20, 2021 10:02 pm
Thanks, it should be a solved problems pretty soon as we change the installer.
It's still happening with V4.16.7 which auto-installed today, 16th April 2021, locking my system :thumbsdown
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nick.bolton
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Re: Firewall issue with Hideaway updates

Fri Apr 16, 2021 9:30 pm

Yes sorry, we haven't changed the installer yet. It's coming though. Most firewalls are based on the exe name of the software, so it should identify the same hideaway.exe executible.
iamjaydear
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Posts: 37
Joined: Mon Apr 08, 2019 5:24 pm

Re: Firewall issue with Hideaway updates

Sat Apr 17, 2021 12:25 am

It seems that in some cases the Windows firewall operating under Win10FC is alerted that the version is different although the filename is the same. As I mentioned at the start, the overwhelming majority of the software I use does not trigger the blocking, even for major updates. I hope you can find out what the issue is.

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