Licence Failed UK

BBQs
Student Sheep
Posts: 21
Joined: Thu Apr 08, 2021 9:43 pm

Licence Failed UK

Fri Apr 30, 2021 10:16 am

2 year licence a week old continues to fail, tried a year free one & it fails too - Only on one Windows 10 PC - Thanks :twisted:
donhow
Mystified Moa
Posts: 5
Joined: Wed Feb 27, 2019 6:16 am

Re: Licence Failed UK

Fri Apr 30, 2021 10:48 am

Same here. v4.16.8
My license expires in July 2022, but Hideaway keeps reporting License failed.
Hope it gets fixed soon.
This is the 3rd time it has happened to me :cry:
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poundgirl
Travelling Tuatara
Posts: 79
Joined: Thu Jul 26, 2018 5:49 pm

Re: Licence Failed UK

Fri Apr 30, 2021 11:00 am

I'm getting the same thing ... uninstalled and reinstalled and it works on the trial version but won't let me activate the key now. The error response is Kaboom! followed by API error https://hideaway.firetrust.com/keys: (504)
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
bigfaceal
Mystified Moa
Posts: 5
Joined: Fri Apr 30, 2021 11:49 am

Re: Licence Failed UK

Fri Apr 30, 2021 12:44 pm

Having the same License issues too, I have got a life time License for Hideaway too. Hopefully Nick & the rest of the team are on the case to fix the problem. Maybe Version 5 of Hideaway is on it's way. ;)
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Licence Failed UK

Fri Apr 30, 2021 1:18 pm

Sorry about this everyone, fixed now.

Version 5 won't have this issue, it will only check when it's first used. Version 5 still coming soon :roll: But it's seriously not far off, just last bits.
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poundgirl
Travelling Tuatara
Posts: 79
Joined: Thu Jul 26, 2018 5:49 pm

Re: Licence Failed UK

Fri Apr 30, 2021 1:22 pm

Thanks Nick, knew it wouldn't take long! :thumbsup
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
BBQs
Student Sheep
Posts: 21
Joined: Thu Apr 08, 2021 9:43 pm

Re: Licence Failed UK

Fri Apr 30, 2021 7:26 pm

Thanks for fixing promptly - Looking forward to V 5 :P :P :P
bigfaceal
Mystified Moa
Posts: 5
Joined: Fri Apr 30, 2021 11:49 am

Re: Licence Failed UK

Fri Apr 30, 2021 10:38 pm

Thanks Nick & the rest of the team for fixing the problem very fast! :thumbsup Looking forward to when Version 5 does come out no rush team. :bow
nick.bolton wrote:
Fri Apr 30, 2021 1:18 pm
Sorry about this everyone, fixed now.

Version 5 won't have this issue, it will only check when it's first used. Version 5 still coming soon :roll: But it's seriously not far off, just last bits.
DessyP
Rattled Rabbit
Posts: 3
Joined: Sat May 01, 2021 11:38 am

Re: Licence Failed UK

Sat May 01, 2021 11:47 am

i know that it's been mentioned that version 5 will fix the licensing problem, will it fix it for the trial version that i got for a year?, i still have eleven months to go and was quite impressed with the program, until it suddenly started to throw up the "kaboom!" thingy......! :(
khanyash
Student Sheep
Posts: 15
Joined: Sun May 02, 2021 9:00 pm

Re: Licence Failed UK

Sun May 02, 2021 9:14 pm

I have HideAway v4.16.8 on Win 10 and haven't faced any license issue yet.

I use Comodo Firewall and have disabled Windows Firewall and Defender.

It could be your Firewall interfering with HideAway.
DessyP
Rattled Rabbit
Posts: 3
Joined: Sat May 01, 2021 11:38 am

Re: Licence Failed UK

Wed May 05, 2021 6:29 pm

thanks Khanyash, i'll give that a whirl and see how i go! :D
DessyP
Rattled Rabbit
Posts: 3
Joined: Sat May 01, 2021 11:38 am

Re: Licence Failed UK

Sun May 09, 2021 4:12 pm

looks all ok now, i've enabled the "updater.exe" through the firewall (private firewall) and it's back to normal, so it's either that or it's been fixed at the other end...! :)

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