Still servers are really slow

king
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Still servers are really slow

Fri Jul 02, 2021 11:05 pm

Hideaway was the fastest vpn service I ever had. but recently after that server outage whatever the server I connect, it's really really slow comparing to without vpn connection. I won't get more that 20-30% of my original bandwidth when I connect to VPN server. Is it only me having this issue or it's occurred to others as well? :scratch :gag
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nick.bolton
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Re: Still servers are really slow

Sat Jul 03, 2021 11:45 am

Which server are you trying to connect to?

We're doing an update this weekend to fix some issues there.
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poundgirl
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Re: Still servers are really slow

Sat Jul 03, 2021 5:09 pm

I'm connected to 'Watch UK TV' and have given up trying to stream anything :(
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nick.bolton
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Re: Still servers are really slow

Sat Jul 03, 2021 5:40 pm

Give this version a try. It fixes the server slow downs we were having and should be significantly faster, just updating the servers but only up to countries starting with I.

But have done the 'Watch UK' ones so see if it helps.

Shutdown HideAway first, then install this one.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Or what was the issue with streaming from these 'Watch UK' servers? Did they detect a VPN, or were they just slow?
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poundgirl
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Re: Still servers are really slow

Sat Jul 03, 2021 5:51 pm

Hi Nick,

It connected OK but it was just continuous buffering and so quite unwatchable. I started downloading the program instead but it's just crawling along.

I'll try reinstalling that version and let you know how it goes ...
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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poundgirl
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Re: Still servers are really slow

Sat Jul 03, 2021 6:30 pm

Before I uninstalled I noticed the download had sped up considerably so I tried streaming again and it was fine, Whatever you did Nick it worked great so thanks!
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
thepuppiespie
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Re: Still servers are really slow

Sat Jul 03, 2021 10:46 pm

Start with the performance monitors and see if your Disk, CPU, RAM, or Network Traffic performance is normal/acceptable.
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king
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Re: Still servers are really slow

Sun Jul 04, 2021 4:02 am

nick.bolton wrote:
Sat Jul 03, 2021 11:45 am
Which server are you trying to connect to?

We're doing an update this weekend to fix some issues there.
Mainly, Singapore. but other servers also same issue.
king
Student Sheep
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Re: Still servers are really slow

Sun Jul 04, 2021 4:27 am

nick.bolton wrote:
Sat Jul 03, 2021 5:40 pm
Give this version a try. It fixes the server slow downs we were having and should be significantly faster, just updating the servers but only up to countries starting with I.

But have done the 'Watch UK' ones so see if it helps.

Shutdown HideAway first, then install this one.

http://cdn.firetrust.com/downloads/hide ... -setup.exe

Or what was the issue with streaming from these 'Watch UK' servers? Did they detect a VPN, or were they just slow?
Thank you. Thank you... :bow this version improves it really well. almost perfect again.. :thumbsup :bow
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nick.bolton
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Re: Still servers are really slow

Sun Jul 04, 2021 9:29 am

Great, just updated Singapore too so that should be working better.
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poundgirl
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Re: Still servers are really slow

Mon Jul 05, 2021 10:32 pm

Nick, this morning I got the same go slow on the UKTV redirect so thought I'd give your suggestion above a go. I didn't read the post post properly though and realised afterwards I was just supposed to completely shut down and not also uninstall. I tried to install again from your link above and got the dreaded ‘Unable to initialise hideaway driver: FAIL’

I also tried to go back to the current version but still get the same message :help

I've attached the logfile ...
Attachments
SquirrelSetup.log
(21.43 KiB) Downloaded 226 times
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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nick.bolton
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Re: Still servers are really slow

Tue Jul 06, 2021 6:34 am

You'll need to uninstall HideAway, restart your PC, then install it again
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poundgirl
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Re: Still servers are really slow

Tue Jul 06, 2021 11:31 am

There's nothing to uninstall now as this is as far as I get when I try to reinstall and then Hideaway just shuts down :(

I always do a restart after I uninstall anything ...
Attachments
Hideaway Driver Fail.jpg
Hideaway Driver Fail.jpg (53.7 KiB) Viewed 6303 times
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!
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nick.bolton
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Re: Still servers are really slow

Tue Jul 06, 2021 12:32 pm

Can you please do this.

Click start -> search for cmd -> right click -> choose “run as
administrator", then type (or copy/paste) the following and press enter after each line.


cd %LOCALAPPDATA%\HideAway\app-4.17.3\resources\app\driver
HideAwayDriverSetup.exe -u



Restart Computer (not Shutdown)

Run cmd.exe as Administrator, and type

sc query hideaway


Should say something like

[SC] EnumQueryServicesStatus:OpenService FAILED 1060:
The specified service does not exist as an installed service.



Run cmd. exe as Administrator, and type

cd %LOCALAPPDATA%\HideAway\app-4.17.3\resources\app\driver
HideAwayDriverSetup.exe -i



Run cmd. exe as Administrator, and type

sc query hideaway


Should say something like

SERVICE_NAME: hideaway
TYPE : 1 KERNEL_DRIVER
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0



Run HideAway

Redirect: All Computer
to
USA, Los Angeles

Go to ipinfo.io confirm it works



Did that help?
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poundgirl
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Re: Still servers are really slow

Tue Jul 06, 2021 3:40 pm

Thanks Nick ... that did the trick!

I think they're the same instructions you gave me when I got that same response after installing Windows 10 so I'll file them away so I don't have to bother you if it happens again :D
Lord, help me to be the kind of person my dog thinks I am.
And if there are no dogs in Heaven, then when I die I want to go where they went!

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