Stuck In Checking License

jonnenny
Rattled Rabbit
Posts: 3
Joined: Tue Jun 21, 2022 4:19 pm

Stuck In Checking License

Thu Aug 04, 2022 4:25 pm

it stucks in the checking licence page every time......
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Stuck In Checking License

Thu Aug 04, 2022 4:29 pm

Hi, where are you based? Just trying to figure out if something might be blocking our license server (via Google Cloud). Some of China is blocked.

Alternatively, can you re-enter your license key in the license scree>> Activate a different key ?

Or, can you try and uninstall HideAway, restart your PC and then install it again.
jonnenny
Rattled Rabbit
Posts: 3
Joined: Tue Jun 21, 2022 4:19 pm

Re: Stuck In Checking License

Fri Aug 05, 2022 1:40 pm

nick.bolton wrote:
Thu Aug 04, 2022 4:29 pm
Hi, where are you based? Just trying to figure out if something might be blocking our license server (via Google Cloud). Some of China is blocked.

Alternatively, can you re-enter your license key in the license scree>> Activate a different key ?

Or, can you try and uninstall HideAway, restart your PC and then install it again.
Well, I understand now. Google Cloud is not available in my location. So sad..... :frown :frown :frown
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nick.bolton
The Big Cheese
Posts: 2468
Joined: Thu Aug 28, 2008 4:02 pm

Re: Stuck In Checking License

Fri Aug 05, 2022 4:27 pm

I think we'll have a fix for this soon'ish
jonnenny
Rattled Rabbit
Posts: 3
Joined: Tue Jun 21, 2022 4:19 pm

Re: Stuck In Checking License

Fri Aug 05, 2022 10:22 pm

nick.bolton wrote:
Fri Aug 05, 2022 4:27 pm
I think we'll have a fix for this soon'ish
glad to hear that. Expect to fix it in the near future! :D

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