Checking for Licence
Posted: Wed Jul 26, 2023 8:07 pm
Hideaway seems to be stuck "Checking for licence" for me as per attached screenshot
Firetrust Support Forums
Checking for Licence
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Re: Checking for Licence
Posted: Wed Jul 26, 2023 8:30 pm
Hi, can you restart your PC and see if that fixes it?
Re: Checking for Licence
Posted: Wed Jul 26, 2023 9:17 pm
Hi,
Have done a restart as requested and still showing the same as the screen shot.
Have done a restart as requested and still showing the same as the screen shot.
Re: Checking for Licence
Posted: Wed Jul 26, 2023 9:42 pm
Have you added a new firewall recently? It's saying that it can't reach the server, so something is blocking it
Re: Checking for Licence
Posted: Wed Jul 26, 2023 9:54 pm
Hi Nick,nick.bolton wrote: Have you added a new firewall recently? It's saying that it can't reach the server, so something is blocking it
Thanks for checking things. I am using Norton and have been for a couple of years now, all I've done is get the usual daily updates. Of course, I don't have their VPN service enabled.
Re: Checking for Licence
Posted: Thu Jul 27, 2023 7:56 am
I'd check something there - or allow HideAway.exe through their Firewall. I suspect that's the issue, as we're not seeing this issue from anyone else. Meaning that the update server and license server are working properly.
Re: Checking for Licence
Posted: Thu Jul 27, 2023 9:05 am
Close HideAway (right click its icon in your system tray and click Quit) and do this.
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
Re: Checking for Licence
Posted: Thu Jul 27, 2023 7:45 pm
Thank you Friendgingbat wrote: ↑Thu Jul 27, 2023 9:05 amClose HideAway (right click its icon in your system tray and click Quit) and do this.
Could you go to Windows search button, (right beside the windows button in your task bar) then type 'Run' and click Enter.
Then type(or copy/paste) in the run text area:
%APPDATA%\HideAway
And click Ok,
This will open up file explorer. Delete the HideAway folder.
Restart HideAway and your trial will begin, click, "Enter License Key" and paste in your key and click Activate.
How'd that go?
That has worked for me, much obliged for your assistance
Re: Checking for Licence
Posted: Fri Jul 28, 2023 8:34 am
