Firetrust Support Forums

Hi,

I had an older version of HideAway installed until 04/2023. It was installed in 2021 and probably ran until the license expired in 04/23 also div updates.
After I purchased a new license today, HideAway did not update.....
So I uninstalled everything, downloaded the newest version and installed it -> does not work

- exe double click -> do you want to run this file ? -> yes
- HideAway window with "Installing" -> checking for updates -> starting
- Do you want to allow the following program to make changes to the computer -> Yes
- then the HideAway window with "Starting" appears briefly and then very briefly in the background a small DOS window...and then that's it
(I have filmed the installation process: You could download the file from my MagentaCloud -> https://magentacloud.de/s/wB6ogMAeQnT3ck6).

Then I had uninstalled HideAway via Control Panel and searched and deleted everything with "Firetrust" and "Hideaway" via Everything. I have now only the current installation file and
the installation file Ver. 4.16.5 on the computer.
I have already run the RegScanner and deleted everything that has to do with "Firetrust" and "Hideaway". It does not find anything anymore
Re-installation is the same as described above. What else can I do?

Translated with www.DeepL.com/Translator (free version)

Maybe you can try running the exe file as administrator?

Right click the exe and select "run as administrator""


GOOGLE translate



Vielleicht können Sie versuchen, die exe-Datei als Administrator auszuführen?

Klicken Sie mit der rechten Maustaste auf die Exe-Datei und wählen Sie „Als Administrator ausführen“

Thanks for the quick reply, but unfortunately exactly the same error pattern....

Are you on Windows 7?

If so, please use this http://199f0096ab9e839d49c4-f38e90dc860 ... -setup.exe

I actually wanted to write at the beginning that I have WIN 7...
And yes....it works!!!! You are my hero Nick - Thank you very much !!

Great. The driver developers have stopped supporting Windows 7 so we had to make this version specially for it.