Firetrust Support Forums

Hi,

I thought I finally got it working after disabling all the security software, etc., but it only took about 5 minutes.
Moreover, all TCP sessions were frozen in the end.
This HideAway.exe cannot be used properly,
so I uninstalled it.

The Windows Event Viewer has many records of:
Faulting application name: HideAway.exe, version: 4.20.4.0, time stamp: 0x5ec21650
Faulting module name: ntdll.dll, version: 10.0.22621.3085, time stamp: 0xfc3ed07c
Exception code: 0xc0000374
Fault offset: 0x000ed2ef
Faulting process ID: 0x0x2758
Faulting application start time: 0x0x1DA66E6955105BC
Faulting application path: C:\Users\eyeba\AppData\Local\HideAway\app-4.20.4\HideAway.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report ID: 6ae50a40-49b7-42d6-be55-1596fe730e71

If I can't resolve the issue, I plan to return it using the 30-day return policy from the place of purchase.

Thanks,

Hi

What version of Windows are you using?

If it's Windows 7, can you please try this version
https://25fc482ddf92aa413bac-f38e90dc86 ... 4-Win7.exe

Windows11 pro
version 10.0.22631

If you have any other useful information, please let us know

By uninstalling other VPN connection software, the continuous usage time has been extended to maximum of 15 mins.
However, the same exception error still occurs and the crash situation remains the same.

Thanks!

Have you considered checking for any conflicting VPN connection software, as uninstalling others seemed to extend the usage time but didn't resolve the exception error?