Firetrust Support Forums

I have been using Hideaway for a short time. A major problem with the use of VPNs is that some web sites block VPNs. For instance a bank I use blocks me when I use a VPN. (It does this crudely, based on the VPN server's IP address which is listed in its Cloudflare service.) My only option, if I wish to visit the bank's web site, is to switch off the VPN. Hideaway makes that easy. It goes one better than some other VPNs by allowing you to direct only certain traffic through its VPN, (say Microsoft Edge). However that leaves all other traffic (including email) exposed.

A better solution for me (& I presume others) would be for Hideaway to implement a rule that directed all traffic through the VPN except for one particular application, say Microsoft Edge. In that case I could use Firefox for all web access except when a web site blocks the VPN. Then I can use Ms Edge to access the site. In other words I use one browser for all sites where the VPN is blocked & another browser for everything else & I don't have to keep switching my VPN off every time I need to access a site that blocks VPNs.

If this functionality already exists in Hideaway I would appreciate learning how to use it. If not, would Hideaway consider implementing such functionality in the future? I think it might be a unique feature that would give it a competive advantage in the marketplace.

Hi

We're adding this feature this week, so we should have an update later this week.

So you'll be able to 'ignore' a domain/url all the time, while the rest of the VPN is unaffected.

Then we're re-doing the user interface as it's a bit untidy/basic.

Actually ignoring a domain mostly won't help. Other VPNs have white-lists to achieve this. However when web sites block VPNs they usually use third party services that send packets back to the VPN server. If these third party servers detect a VPN, then you will be blocked. I have tried using white-lists with other VPNs. They mostly fail to allow you through to the web site. What I am asking for is all traffic on my PC to go through the VPN except the traffic through a specified application (a web browser of choice).

Ok, HideAway works a bit differently in this case, but I understand and am a bit surprised that other VPNs work like that.

You'll also be able to have any process (eg. chrome.exe, or edge.exe) ignored through HideAway. Or any Port, or IP address, while the VPN is still working in the background.

Sorry, didn't quite get it finished last week - one last bug is proving difficult to solve.

Is there any update on getting this feature working? Or has this bug still there after more than a month?

Sorry, it's still not there yet. We got sidetracked with our new website and updating parts of that and payments.