I've tried to install HideAway on second Laptop with same account email and license as my first(Master) etc but doesn't want to work ,
Keeps crashing HideAway
What am I doing wrong.
THnx.
Edit: I understand that you can use HA( same license) on more then one computer; Only not at the same time (Concurrent).
Is this correct please??
Add Another/Second PC to Existing License
- rusticdog
- Firetrust Monkey
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Re: Add Another/Second PC to Existing License
Hi there
If you reinstall HideAway >> reboot the machine >> try again and see if it still crashes.
Also what security software are you using ?
For the license, that is correct. You can use on multiple machines just not at the same time.
If you reinstall HideAway >> reboot the machine >> try again and see if it still crashes.
Also what security software are you using ?
For the license, that is correct. You can use on multiple machines just not at the same time.
- Schmidthouse
- Student Sheep
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Re: Add Another/Second PC to Existing License
Thanks for your time, appreciated.
Would one select the 2nd PC in HA as 'also Master' (same as 1st PC) or "add another Device/PC"?
I have a layered Security Profile with My Internet Security being KTS 2016.
Would one select the 2nd PC in HA as 'also Master' (same as 1st PC) or "add another Device/PC"?
I have a layered Security Profile with My Internet Security being KTS 2016.
- rusticdog
- Firetrust Monkey
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Re: Add Another/Second PC to Existing License
Yes, the license is tied to the profile, so you'd need to choose the same profile on the 2nd machine.Schmidthouse wrote:Thanks for your time, appreciated.
Would one select the 2nd PC in HA as 'also Master' (same as 1st PC) or "add another Device/PC"?
I have a layered Security Profile with My Internet Security being KTS 2016.
- Schmidthouse
- Student Sheep
Post
Re: Add Another/Second PC to Existing License
Thanks again rusticdog for taking time.
I did what you suggested.
Clean install of HA then Reboot.
As soon as I enter the email and password of the HA account and choose 'Master' for this second machine I get an instant crash.
Seems pretty straight forward, but Not working for me
Error message attached screenshot.
I did what you suggested.
Clean install of HA then Reboot.
As soon as I enter the email and password of the HA account and choose 'Master' for this second machine I get an instant crash.
Seems pretty straight forward, but Not working for me
Error message attached screenshot.
- Attachments
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- Untitled.jpg (197.48 KiB) Viewed 8179 times
- rusticdog
- Firetrust Monkey
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Re: Add Another/Second PC to Existing License
Any special security software running on that machine ?
- Schmidthouse
- Student Sheep
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Re: Add Another/Second PC to Existing License
KTS for Internet Security
Malwarebytes Anti Exploit
WinPatrol Plus
Voodoo Shield
Crypto Prevent.
Edit: I should mention now as soon as I .exe HA it crashes immediately.
Malwarebytes Anti Exploit
WinPatrol Plus
Voodoo Shield
Crypto Prevent.
Edit: I should mention now as soon as I .exe HA it crashes immediately.
- rusticdog
- Firetrust Monkey
Post
Re: Add Another/Second PC to Existing License
Kaspersky Total Security ? There is a feature of Kaspersky products called Self Defense, which prevents the HideAway driver from being installed properly, so try assuming it has that same option, try disabling that. You'll need to uninstall >> reinstall >> HideAway as well unfortunately.
http://forum.firetrust.com/viewtopic.php?f=59&t=16500
Kaspersky told us it will be fixed in their 2016 iterations, but you already seem to be on the new releases.
http://forum.firetrust.com/viewtopic.php?f=59&t=16500
Kaspersky told us it will be fixed in their 2016 iterations, but you already seem to be on the new releases.
- Schmidthouse
- Student Sheep
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Re: Add Another/Second PC to Existing License
Thanks/ Yes my KTS is up to date.
I will try what you suggest.
**** Interestingly the first machine has exactly the same Security profile and HA installed smoothly, although first machine is W10 64 Bit
AND the second machine (problem machine) is W 8.1 64 Bit
I'll let you know.
I will try what you suggest.
**** Interestingly the first machine has exactly the same Security profile and HA installed smoothly, although first machine is W10 64 Bit
AND the second machine (problem machine) is W 8.1 64 Bit
I'll let you know.
- Schmidthouse
- Student Sheep
Post
Re: Add Another/Second PC to Existing License
Thanks again, that worked nicely.rusticdog wrote:Kaspersky Total Security ? There is a feature of Kaspersky products called Self Defense, which prevents the HideAway driver from being installed properly, so try assuming it has that same option, try disabling that. You'll need to uninstall >> reinstall >> HideAway as well unfortunately.
http://forum.firetrust.com/viewtopic.php?f=59&t=16500
Kaspersky told us it will be fixed in their 2016 iterations, but you already seem to be on the new releases.