iOS mobile version suddenly says "No Email Accounts Exist"?

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
JohnMarkM
Rattled Rabbit
Posts: 4
Joined: Wed Sep 21, 2016 10:35 am

iOS mobile version suddenly says "No Email Accounts Exist"?

Wed Sep 21, 2016 11:28 am

I noticed this error for the first time this past weekend. It was working fine, and I haven't changed any settings. Is there a known issue causing this? I can't be the only one...
JohnMarkM
Rattled Rabbit
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Joined: Wed Sep 21, 2016 10:35 am

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Wed Sep 21, 2016 11:30 am

Added info: POP accounts, I don't have a gmail account.
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nick.bolton
The Big Cheese
Posts: 1895
Joined: Thu Aug 28, 2008 4:02 pm

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Wed Sep 21, 2016 12:18 pm

The only reason this would happen is if the account was not been used for a couple of months. We clear out accounts so as to free up resources. Otherwise, the account was manually removed?
JohnMarkM
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Joined: Wed Sep 21, 2016 10:35 am

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Wed Sep 21, 2016 4:15 pm

Nope. Still using the desktop version several times a day, and use the mobile version several times a month when away from the desktop. I've been a subscriber to mailwasher for years.
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nick.bolton
The Big Cheese
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Joined: Thu Aug 28, 2008 4:02 pm

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Wed Sep 21, 2016 6:57 pm

Ok, did you change your email account password and not update it in the mobile version? You will need to re-sync it from the desktop version
JohnMarkM
Rattled Rabbit
Posts: 4
Joined: Wed Sep 21, 2016 10:35 am

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Thu Sep 22, 2016 3:48 am

I did not, but I tried using the re-sync function from my desktop, and it seems to have worked. My accounts have all returned.

I still find it disturbing that it happened in the first place. I wonder if it isn't perhaps related to one of the recent iOS updates?
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nick.bolton
The Big Cheese
Posts: 1895
Joined: Thu Aug 28, 2008 4:02 pm

Re: iOS mobile version suddenly says "No Email Accounts Exist"?

Thu Sep 22, 2016 8:15 am

I'm not really sure, but please let us know if it happens again.

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