Not getting email displayed

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
sabarnett
Travelling Tuatara
Posts: 73
Joined: Sun Jun 14, 2009 11:08 pm

Not getting email displayed

Postby sabarnett Wed Dec 07, 2016 11:36 pm

I've refreshed MW mobile several times (ok, 10 times) but it's not showing any of my recent email. It appears to go through the refresh process, but nothing new is coming through... Is there a server problem?

It's been taking more and more refreshes to get it to update over the last week or so.

Thanks
Steve
User avatar
nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Not getting email displayed

Postby nick.bolton Thu Dec 08, 2016 4:56 am

Hi Steve

I can't see any issues with it. It does take some short time to go to the server, collect your email and then bring back the results. But it will only do this every 3 minutes if you're using the app, otherwise it will check every 15 minutes in the background.
sabarnett
Travelling Tuatara
Posts: 73
Joined: Sun Jun 14, 2009 11:08 pm

Re: Not getting email displayed

Postby sabarnett Thu Dec 08, 2016 7:16 am

Ok, it kicked back in this afternoon and I started getting emails listed again. I've got used to having to refresh the display five or six times to see email, but this took around six hours to update. Possibly more. I started looking at 07:00 UK time and finally got updates around 13:00. Very strange. Probably a one off. Thanks for looking.
User avatar
nick.bolton
The Big Cheese
Posts: 1759
Joined: Thu Aug 28, 2008 4:02 pm

Re: Not getting email displayed

Postby nick.bolton Thu Dec 08, 2016 8:35 am

Ok, we did have a server issue yesterday so that might have been the cause

Return to “Mobile for IOS/Android/Windows Phone 8”

Who is online

Users browsing this forum: Google [Bot] and 6 guests