Can't Synch to Galaxy S7

MailWasher Mobile for IOS (iPhone, iPod touch, iPad), Android devices and Windows Phone 8.
BarryH
Student Sheep
Posts: 10
Joined: Thu Dec 27, 2012 11:04 pm

Can't Synch to Galaxy S7

Postby BarryH Sat Apr 22, 2017 8:33 pm

Hi

My ISP changed the mail servers and login details last weekend.

I changed all the details on MWP but I can't synch successfully with my Galaxy phone.

I've tried logging out of the phone app, re-synching and logging back in all to no avail. There are no error messages. I am at a loss, any suggestions?

MWP is V7.9.0
MWM is V2.0.0

Regards
Barry
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nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: Can't Synch to Galaxy S7

Postby nick.bolton Sat Apr 22, 2017 9:37 pm

Can you delete the account from MW Mobile directly, then sync the new details from MW Pro to MW Mobile
BarryH
Student Sheep
Posts: 10
Joined: Thu Dec 27, 2012 11:04 pm

Re: Can't Synch to Galaxy S7

Postby BarryH Sun Apr 23, 2017 2:20 am

Hi Nick

No joy I'm afraid, I've now got MWM with no accounts at all after deleting and re-syncing.

MW Pro runs fine on my PC, so I logged out of MW Pro logged back in and did a re-sync.

Now I've got 3 out of 5, well I've really got 3-1/2 out of 5 because the 4th one has sort of synced but it's not listed with a name in the MWM accounts list!

Any suggestions?

Barry
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nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: Can't Synch to Galaxy S7

Postby nick.bolton Sun Apr 23, 2017 9:14 pm

For the account without the name, can you make sure you have a Description for it in Mailwasher Pro>>Settings>>Accounts>>General, and then try and sync again. Is the 5th account a Yahoo or Gmail account? These at the moment require you to turn on 'Allow less secure apps' eg https://support.google.com/mail/answer/ ... cantsignin or Outlook.com can sometimes block as well eg https://www.microsoft.com/en-nz/Account ... ivity.aspx
BarryH
Student Sheep
Posts: 10
Joined: Thu Dec 27, 2012 11:04 pm

Re: Can't Synch to Galaxy S7

Postby BarryH Sun Apr 23, 2017 11:55 pm

Hi Nick,

None of your suggestions make any difference, for the moment I've wasted enough time so I've deleted the app from my phone. If you have any more suggestions let me know and I'll give them a try.

Regards
Barry
grace
Travelling Tuatara
Posts: 31
Joined: Fri Feb 17, 2017 12:56 am

Re: Can't Synch to Galaxy S7

Postby grace Wed May 10, 2017 11:13 pm

Since, you have deleted the app can you try going back installing it and see if it syncs.
yasir7716
It begins with a single step
Posts: 1
Joined: Thu Jun 08, 2017 4:13 am

Re: Can't Synch to Galaxy S7

Postby yasir7716 Thu Jun 08, 2017 4:16 am

None of your suggestions make any difference, for the moment I've wasted enough time so I've deleted the app from my phone. If you have any more suggestions let me know and I'll give them a try.




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Last edited by yasir7716 on Tue Jul 11, 2017 3:45 am, edited 1 time in total.
BarryH
Student Sheep
Posts: 10
Joined: Thu Dec 27, 2012 11:04 pm

Re: Can't Synch to Galaxy S7

Postby BarryH Thu Jun 08, 2017 6:59 am

Hi Nick

I've tried again, all to no avail.

I've attached a screenshot from my Galaxy S7, you can see the missing account at the bottom of the list with the yellow side bar.

Regards
Barry
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Screenshot_20170607-073610.png
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nick.bolton
The Big Cheese
Posts: 1740
Joined: Thu Aug 28, 2008 4:02 pm

Re: Can't Synch to Galaxy S7

Postby nick.bolton Thu Jun 08, 2017 10:15 am

Barry, can you private message me your email address that you login to MailWasher Mobile with? or send to nick.bolton@firetrust.com
grace
Travelling Tuatara
Posts: 31
Joined: Fri Feb 17, 2017 12:56 am

Re: Can't Synch to Galaxy S7

Postby grace Mon Jun 12, 2017 10:53 pm

yasir7716 wrote:None of your suggestions make any difference, for the moment I've wasted enough time so I've deleted the app from my phone. If you have any more suggestions let me know and I'll give them a try.




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vital


I do apologize for my suggestion not working, will surely help out with something as i get anything.

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