I installed HideAwaySetup3.0.0beta.
When starting HideAway 3.0 I got the following message.
See
I didn't uninstall HideAway 2.1.2.
Was that necessary?
regards
W. Eeken
Error with 3.0 Beta
- rusticdog
- Firetrust Monkey
Post
Re: Error with 3.0 Beta
Yes, HA2 needs to be uninstalled first. If you uninstall HA2, reboot the machine, then you should just be able to reinstall HA3 again.
If you do get the same error, then you need to uninstall HA3 (there's two entries in the Programs list for this), reboot, then reinstall.
If you do get the same error, then you need to uninstall HA3 (there's two entries in the Programs list for this), reboot, then reinstall.
- Charly_at
- Mystified Moa
- Contact:
- Location: Vienna Austria Europe
Post
Re: Error with 3.0 Beta
Got the same Error Msg. - also after a "clean" deinstall + reboot ...
any other Idea ?
mfg Charly
any other Idea ?
mfg Charly
- rusticdog
- Firetrust Monkey
Post
Re: Error with 3.0 Beta
Try the steps posted here http://forum.firetrust.com/viewtopic.ph ... 51#p112523
Hopefully that kicks it into life
Hopefully that kicks it into life
- Baron
- Student Sheep
Post
Re: Error with 3.0 Beta
Hi everyone, getting exact same error message with Hideaway 3.0.1 and uninstalling and re-installing, rebooting and generally doing what everyone recommends but getting nowhere.
Running the scripts from the cmd prompt also ends in failure.. Any other suggestions? It appears to be looking for a driver.
I would add it worked perfectly until today..
Thanks...
Running the scripts from the cmd prompt also ends in failure.. Any other suggestions? It appears to be looking for a driver.
I would add it worked perfectly until today..
Thanks...
- Attachments
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- Hideaway 3.0.1 error.JPG (35.81 KiB) Viewed 13585 times
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Error with 3.0 Beta
Are you seeing the HideAway folder, if you navigate manually to the following directory:—
If yes, are you seeing the following exact same contents in the HideAway folder:—
[/center]
Code: Select all
C:\Users\Baron\AppData\Local
If yes, are you seeing the following exact same contents in the HideAway folder:—
[/center]
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- Baron
- Student Sheep
Post
Re: Error with 3.0 Beta
Hi there, I should have replied earlier but I have been unwell and didn't really feel up to messing with this, but today, I went for it again, downloaded Beta 3.3 and went for the install.
Curiously, a dialogue box popped up and said that installation could not be completed because the system had not been restarted since an older version was uninstalled, despite the fact that the 'system' in question has probably been rebooted many times since. This is something that is probably best understood by "experts" ..
By the by, Beta 3.3.0 appears to be functioning as intended. Not sure what is different except the version I had problems with was 3.0.1
So, thanks chaps, for the moment at least, my issue is RESOLVED.
Curiously, a dialogue box popped up and said that installation could not be completed because the system had not been restarted since an older version was uninstalled, despite the fact that the 'system' in question has probably been rebooted many times since. This is something that is probably best understood by "experts" ..
By the by, Beta 3.3.0 appears to be functioning as intended. Not sure what is different except the version I had problems with was 3.0.1
So, thanks chaps, for the moment at least, my issue is RESOLVED.
- Baron
- Student Sheep
Post
Re: Error with 3.3 Beta
Er,except no it isn't (resolved). When to open it today, and the icon has just plain disappeared from my desktop! Honestly, I have never before come across a piece of software that works (or doesn't) in such a strange fashion. I did a search for Hideaway on Windows 10 search bar. clicked on the icon when it came up (hooray, it found it!) but had the dreaded (you need to restart after the last version was uninstalled) nonsense dialogue box. What the...? Of course I restarted. Couldn't find the software, just a driver. Downloaded 3.3 again to be greeted by my old friend: THIS.
Shall I give up with this and assume I made a poor purchase?
and error msg (slightly different. Image attached)
Confirm folder contents identical with yours posted.. (image attached)
Shall I give up with this and assume I made a poor purchase?
and error msg (slightly different. Image attached)
Confirm folder contents identical with yours posted.. (image attached)
- Attachments
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- HWfolder.JPG (35.68 KiB) Viewed 13432 times
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- HW Error2.JPG (38.53 KiB) Viewed 13432 times
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- HW 31.5.17.JPG (37.5 KiB) Viewed 13432 times
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Error with 3.0 Beta
Download the full offline 3.3.0 installer (just keep it handy.)
Next, run RegEdit from an elevated command prompt and navigate to the following key:—
Next, run RegEdit from an elevated command prompt and navigate to the following key:—
- [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
This is just in beta stage.Baron wrote:Shall I give up with this and assume I made a poor purchase?
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- Baron
- Student Sheep
Post
Re: Error with 3.0 Beta
Sorry, more of same.
1.Registry Snapshot, your folder not present:
2: Following install attempt our old friend:
3. A reference to HW I found in the registry if this is any help.
4. I had the usual prompt to reboot:
So another complete fail.
In answer to your statement regarding 'beta stage' I did originally pay full price for Hideaway..so I 'trust' you can persevere and help me fix this thing.
1.Registry Snapshot, your folder not present:
2: Following install attempt our old friend:
3. A reference to HW I found in the registry if this is any help.
4. I had the usual prompt to reboot:
So another complete fail.
In answer to your statement regarding 'beta stage' I did originally pay full price for Hideaway..so I 'trust' you can persevere and help me fix this thing.
- Attachments
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- HWReboot.JPG (29.04 KiB) Viewed 13271 times
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- HW Reg..JPG (87.23 KiB) Viewed 13271 times
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- HW 21.6.2.JPG (32.96 KiB) Viewed 13271 times
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- HW 21.6.1.JPG (74.39 KiB) Viewed 13271 times
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Error with 3.0 Beta
Not personally a big User of packet encryption — however, I'll install HideAway 3.3.0 later in the day and post a heads-up on the debris to clean-up to prep it for a clean re-install.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)
- TrustFire
- βeta Tester
- Location: 127.0.0.1
Post
Re: Error with 3.0 Beta
Disclaimer:—
Most of the following debris might not exist — run RegEdit from an elevated Command Prompt to delete the following registry keys (if they are present):—
- Beyond this line, you agree to use the following instruction-set at your own risk — please do not quote any part of this post.
- You might want to backup your existing system volume as a mirror image — something along the lines of Acronis True Image (with special reference to Windows 10.)
- Download the full, offline HideAway installer (just keep it handy.)
- Close HideAway.
- Run Task Manager to terminate any HideAway process (if running in the background.)
- Disable all components of your security system.
- Uninstall HideAway through the Add or Remove Programs — do not use a 3rd party uninstalling program.
- Restart your computer.
Code: Select all
C:\Program Files (x86)\HideAway Driver C:\Users\YourProfileName\AppData\Local\HideAway C:\Users\YourProfileName\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Firetrust Limited C:\Users\YourProfileName\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\StartMenu\HideAway.lnk C:\Windows\system32\drivers\hideaway.sys
Most of the following debris might not exist — run RegEdit from an elevated Command Prompt to delete the following registry keys (if they are present):—
Code: Select all
[-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\HideAwayDriver] [-HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\hideaway] [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Update_RASAPI32] [-HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Tracing\Update_RASMANCS] [-HKEY_USERS\S-1-5-21-3402131166-3968443340-784103032-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\HideAway]
- Restart your computer.
- Disable all your security system, again.
- Perform the installation using the (downloaded) full, offline HideAway 3.3.0 installer.
- Don't forget to re-enable all components of your security system.
MailWasher Pro (βeta) | Windows 11 Enterprise LTSC (22H2) | The Bat! Professional (βeta) | Windows 10 Firewall Control (βeta) | ESET Endpoint Antivirus (βeta) | nVIDIA GeForce (GTX 1060) | WebView2 Runtime (118.0.2088.61) | .NET Framework (4.8.1)