Token does not match the email address

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
epack
Active Albatross
Location: Charlotte, NC
Posts: 130
Joined: Tue Sep 09, 2008 12:24 am

Token does not match the email address

Tue Dec 08, 2015 2:00 am

Can't believe I'm the only one who has ever gotten this error, but nothing on a search. I was adding a new gmail account (I have a LOT of them already) when somewhere along that way it threw that error. It did present the auth screen, etc, and I logged in there, again, as usual, when it threw it. I was able to get past it, and the account is now there, but what caused this?

TIA
(now on 7.7.0, forgot to update sig :)
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Elaine
Charlotte, NC
MWP 7.12.6 on Windows 10 Pro machines
bmachia
Mystified Moa
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Joined: Tue Jun 30, 2009 1:01 am

Re: Token does not match the email address

Mon Feb 20, 2017 6:28 am

Has anyone found a fix for this error?
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TrustFire
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Re: Token does not match the email address

Mon Feb 20, 2017 6:50 am

bmachia wrote:Has anyone found a fix for this error?
You may try navigating to MWP >>----> Help >>----> User Files... >>----> (in the window that pops open) Cache >>----> (delete the token/s corresponding to the affected e-mail address/es.)
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epack
Active Albatross
Location: Charlotte, NC
Posts: 130
Joined: Tue Sep 09, 2008 12:24 am

Re: Token does not match the email address

Wed Sep 19, 2018 10:56 pm

I don't remember now, but this error either went away when I first asked, or I didn't use the account in question, but it just happened again with a different POP gmail account. Everything in the new one looks exactly like all the other gmail accounts in MWP v 7.11.5 now. There is no option at all for OAUTH.
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Elaine
Charlotte, NC
MWP 7.12.6 on Windows 10 Pro machines
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rusticdog
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Re: Token does not match the email address

Wed Sep 19, 2018 11:32 pm

No sorry, looks like something has changed recently. Programmers are in process of fixing that, in the interim you would need to disable OAUTH in MailWasher (Settings >> Accounts >> Incoming >> Advanced) and enable Less Secure Apps in GMail. https://www.google.com/settings/security/lesssecureapps

We should have a fix up soon.

Thanks
epack
Active Albatross
Location: Charlotte, NC
Posts: 130
Joined: Tue Sep 09, 2008 12:24 am

Re: Token does not match the email address

Thu Sep 20, 2018 1:57 am

Interestingly, this go around, I completely killed the account in question, and added it back. I guess I'd missed the OAUTH param, but did disable it and it's working now. However, I agree with you on it being a relatively recent change, because at a quick look at several of my other gmail accounts, they all have OAUTH enabled. I can live with this :)

I should also note that I *HAVE* to have "less secure" set to on as my current email client requires it.

Thanks!
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Elaine
Charlotte, NC
MWP 7.12.6 on Windows 10 Pro machines
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rusticdog
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Re: Token does not match the email address

Thu Sep 20, 2018 4:15 am

Sure thing, we think we have it fixed here in version 7.11.7 if needed

http://cdn.firetrust.com/downloads/mail ... 092018.exe
rjshaw
Rattled Rabbit
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Re: Token does not match the email address

Thu Sep 20, 2018 7:06 am

I just tried the update: - 2 problems:
After installing THe Help -About - Version is stil 7.11.0 (so Idon't know if I got the update installed or not)
Problem is still there - still get the same error message
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rusticdog
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Re: Token does not match the email address

Thu Sep 20, 2018 11:50 am

rjshaw wrote:I just tried the update: - 2 problems:
After installing THe Help -About - Version is stil 7.11.0 (so Idon't know if I got the update installed or not)
Problem is still there - still get the same error message
OK, try first uninstalling MailWasher, be sure to opt to keep your data files when prompted. Once that's removed, check in the Control Panel >> Programs and Features >> be sure there is no listing for MailWasher there >> remove/uninstall if there is >> then run the installer again.

Cheer
rjshaw
Rattled Rabbit
Posts: 2
Joined: Thu Sep 20, 2018 6:53 am

Re: Token does not match the email address

Thu Sep 20, 2018 1:19 pm

Thanks, short story - that fixed the problems.
Longer story: I had a second copy of MW on a differnt disk, and that is why I didn't get/see V 7.11.7. Deleted it, reinstalled MW, and things (as far as MW is concerned) are now working.
Thnaks
callowell
Rattled Rabbit
Posts: 2
Joined: Mon Dec 03, 2018 1:19 am

Re: Token does not match the email address

Mon Dec 03, 2018 1:30 am

I have just encountered the 'token does not match the email address' problem and noticed in the forum that a fix is provided in V 7.11.7.
However my version, V 7.11.5 on checking for updates advises that it is up to date! Please would you advise?
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rusticdog
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Re: Token does not match the email address

Mon Dec 03, 2018 1:38 am

Grab this version http://cdn.firetrust.com/downloads/mail ... _11_10.exe
It installs fine over the top and has a couple of other small fixes as well. We'll be putting a new version on the auto-updater soon with all these fixes.

Cheers
callowell
Rattled Rabbit
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Joined: Mon Dec 03, 2018 1:19 am

Re: Token does not match the email address

Mon Dec 03, 2018 5:24 am

Now functioning - Many thanks
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Digerati
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Re: Token does not match the email address

Mon Dec 03, 2018 5:35 am

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DaveOzric
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Joined: Tue Apr 09, 2013 2:41 am

Re: Token does not match the email address

Thu Dec 27, 2018 7:00 am

WTF is this about? I just spent 2 hours of my life pulling my hair out with this and it's fixed in some top secret update? Why when I go to Help > Check for Updates it come back with NONE???

Thanks

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