Hideaway goes blank.

AussieRodney
Travelling Tuatara
Location: Seattle
Posts: 27
Joined: Tue Nov 29, 2016 2:13 pm

Hideaway goes blank.

Fri Oct 19, 2018 1:05 pm

I'm running Beta 3.12.

After running OK for a yet to be determined period, the whole program area goes blank. See attachment. The whole Hideaway area is white, with other mail program stuff behind it.

I have now set it to Redirect All Computer, so that I can test whether it is still working after it goes blank.
Attachments
HideAway.JPG
HideAway.JPG (29.62 KiB) Viewed 1704 times
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rusticdog
Firetrust Monkey
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Posts: 14280
Joined: Mon Jun 13, 2005 6:27 pm

Re: Hideaway goes blank.

Fri Oct 19, 2018 1:10 pm

If you restart HA it comes back normal, or stays like this white screen ?
AussieRodney
Travelling Tuatara
Location: Seattle
Posts: 27
Joined: Tue Nov 29, 2016 2:13 pm

Re: Hideaway goes blank.

Fri Oct 19, 2018 3:03 pm

It stays like this. To get it back I have to restart Windows (10).
AussieRodney
Travelling Tuatara
Location: Seattle
Posts: 27
Joined: Tue Nov 29, 2016 2:13 pm

Re: Hideaway goes blank.

Sat Oct 20, 2018 11:30 am

Hmm, even more strange, I had it set to Redirect All Computer overnight and it stayed that way.

Maybe Windows 10 is messing with it?
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nick.bolton
The Big Cheese
Posts: 1973
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway goes blank.

Sat Oct 20, 2018 11:33 am

Hi, at a guess I'd say your PC might be running low on memory so can't redraw the screen, and the memory clears up when you restart the computer. Perhaps check to see that you don't have too many memory hogging apps running?
AussieRodney
Travelling Tuatara
Location: Seattle
Posts: 27
Joined: Tue Nov 29, 2016 2:13 pm

Re: Hideaway goes blank.

Sun Oct 21, 2018 2:12 pm

Thanks, Nick. While I only have 8GB of RAM, CacheMan consistently reports nearly half of that is available, but I will keep an eye on it.

Now to make a complete liar out of me, it has stayed rock solid for the last 24 hours. Go figure!
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nick.bolton
The Big Cheese
Posts: 1973
Joined: Thu Aug 28, 2008 4:02 pm

Re: Hideaway goes blank.

Mon Oct 22, 2018 8:08 am

It seems we can replicate the issue here if we open and close HideAway a lot.
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rusticdog
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Re: Hideaway goes blank.

Mon Oct 22, 2018 1:22 pm

HA is still redirecting OK when it goes blank, correct ?

Assuming so it's probable to be a graphic issue, the UI was put together rather quickly with little protections, and it's also using an old version of a framework that we cannot update just now.

Couldn't hurt to uninstall >> reinstall.
http://cdn.firetrust.com/downloads/hide ... .0beta.exe
AussieRodney
Travelling Tuatara
Location: Seattle
Posts: 27
Joined: Tue Nov 29, 2016 2:13 pm

Re: Hideaway goes blank.

Tue Oct 23, 2018 1:13 pm

HA is still redirecting OK when it goes blank, correct ?
Hard to tell when all I am redirecting is torrents. The first time I know it's not is when I get a ping message. :D

After reinstalling, it's gone back to no issues. Strange.
HenkSecure
Rattled Rabbit
Posts: 3
Joined: Tue Sep 25, 2018 6:20 am

Re: Hideaway goes blank.

Fri Oct 26, 2018 7:16 am

I am using HA 3.12.0
HA works alright, but goes blank after waking up from sleep-mode. (Windows 10)
When blank after sleep-mode HA is no longer redirecting.
After closing HA via the task-manager en restarting HA all is back to normal and redirecting again.
SecretOne
Rattled Rabbit
Posts: 2
Joined: Sun Nov 11, 2018 5:47 am

Re: Hideaway goes blank.

Sun Nov 11, 2018 5:59 am

I am getting this issue as well with 3.12.0 - Windows 10 16gb of ram only Hideaway, Mailwasher other standard windows apps, Norton AV suite and the site/application I was downlloading from active
No screen savers or anything. All devices on full power options, no timeouts.
I do not know if it was still redirecting.
I am able to quit via the icon in the tray.
It restarts fine once closed.

SecretOne
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rusticdog
Firetrust Monkey
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Joined: Mon Jun 13, 2005 6:27 pm

Re: Hideaway goes blank.

Sun Nov 11, 2018 6:24 am

Yeah we aren't sure on the cause, but an uninstall >> reinstall seems to correct the problem until the new user interface is complete.

http://cdn.firetrust.com/downloads/hide ... .0beta.exe
poundgirl
Student Sheep
Posts: 18
Joined: Thu Jul 26, 2018 5:49 pm

Re: Hideaway goes blank.

Mon Nov 12, 2018 5:05 pm

I came on to post about this same problem so am glad there seems to be a solution :)

I always use ipmagnet when torrenting and it definitely stops redirecting when the white screen occurs ...
SecretOne
Rattled Rabbit
Posts: 2
Joined: Sun Nov 11, 2018 5:47 am

Re: Hideaway goes blank.

Mon Nov 12, 2018 8:34 pm

rusticdog wrote:Yeah we aren't sure on the cause, but an uninstall >> reinstall seems to correct the problem until the new user interface is complete.

http://cdn.firetrust.com/downloads/hide ... .0beta.exe
Thanks that helped :)
poundgirl
Student Sheep
Posts: 18
Joined: Thu Jul 26, 2018 5:49 pm

Re: Hideaway goes blank.

Thu Apr 25, 2019 4:52 pm

Hi, I've started getting the white screen again after HA has been running for a while even after reinstalling 3.14.1 :help

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