Won't open outlook 365
- kirby
- Mystified Moa
Post
Won't open outlook 365
New computer with Win 10 and office 365. MWPro does not automatically find the outlook program file and I need to go there with the browse button. However, the problem is that after checking the mail MWPro will not open Outlook. I have disabled the ESET security feature that came with the computer and also gave guest permissions for the folder that outlook is in. But no soap. Any suggestions?
- rusticdog
- Firetrust Monkey
Post
Re: Won't open outlook 365
So nothing you do opens Outlook, Washing Mail, pressing the Mail Program button in MailWasher etc.. ?
- kirby
- Mystified Moa
Post
Re: Won't open outlook 365 - fixed
Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.
Kirby
Kirby
- rusticdog
- Firetrust Monkey
Post
Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.
A proper install of Office like you have done would create necessary info for MailWasher.
Re: Won't open outlook 365 - fixed
OK great to hearkirby wrote:Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.
Kirby
Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail
Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.
A proper install of Office like you have done would create necessary info for MailWasher.
- kirby
- Mystified Moa
Post
Re: Won't open outlook 365
Good information here for folks that will run into this same problem in the future.
Kirby
Kirby