Won't open outlook 365

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
kirby
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Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Won't open outlook 365

Tue Nov 13, 2018 7:31 am

New computer with Win 10 and office 365. MWPro does not automatically find the outlook program file and I need to go there with the browse button. However, the problem is that after checking the mail MWPro will not open Outlook. I have disabled the ESET security feature that came with the computer and also gave guest permissions for the folder that outlook is in. But no soap. Any suggestions?
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rusticdog
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Posts: 15864
Joined: Mon Jun 13, 2005 6:27 pm

Re: Won't open outlook 365

Tue Nov 13, 2018 12:53 pm

So nothing you do opens Outlook, Washing Mail, pressing the Mail Program button in MailWasher etc.. ?
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365

Tue Nov 13, 2018 1:04 pm

Correct, nothing works.

Kirby
kirby
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Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365 - fixed

Tue Nov 13, 2018 2:06 pm

Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby
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rusticdog
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Re: Won't open outlook 365 - fixed

Tue Nov 13, 2018 2:15 pm

kirby wrote:Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby
OK great to hear :thumbsup

Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.

A proper install of Office like you have done would create necessary info for MailWasher.
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365

Wed Nov 14, 2018 4:31 am

Good information here for folks that will run into this same problem in the future.

Kirby

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