Won't open outlook 365

Forum for MailWasher Pro 7 and/or older 2011/2012 versions.
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Won't open outlook 365

Tue Nov 13, 2018 7:31 am

New computer with Win 10 and office 365. MWPro does not automatically find the outlook program file and I need to go there with the browse button. However, the problem is that after checking the mail MWPro will not open Outlook. I have disabled the ESET security feature that came with the computer and also gave guest permissions for the folder that outlook is in. But no soap. Any suggestions?
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 13934
Joined: Mon Jun 13, 2005 6:27 pm

Re: Won't open outlook 365

Tue Nov 13, 2018 12:53 pm

So nothing you do opens Outlook, Washing Mail, pressing the Mail Program button in MailWasher etc.. ?
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365

Tue Nov 13, 2018 1:04 pm

Correct, nothing works.

Kirby
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365 - fixed

Tue Nov 13, 2018 2:06 pm

Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby
User avatar
rusticdog
Firetrust Monkey
Contact:
Posts: 13934
Joined: Mon Jun 13, 2005 6:27 pm

Re: Won't open outlook 365 - fixed

Tue Nov 13, 2018 2:15 pm

kirby wrote:Fixed. The Office installation that came with the computer was the problem. Mailwasher could not find the outlook 365 application. I downloaded a new install of Office from Microsoft and all is working now.

Kirby
OK great to hear :thumbsup

Looking at my machine now, it has the same packaged installation. The problem seems to be packaged installs of Outlook 365 do not register a path to open the program in the Registry under HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail

Specifically MailWasher looks for HKEY_LOCAL_MACHINE\SOFTWARE\Clients\Mail\[program name]\shell\open\command which tells it the path to open the program.

A proper install of Office like you have done would create necessary info for MailWasher.
kirby
Mystified Moa
Posts: 6
Joined: Mon Nov 12, 2018 12:44 pm

Re: Won't open outlook 365

Wed Nov 14, 2018 4:31 am

Good information here for folks that will run into this same problem in the future.

Kirby

Return to “MailWasher Pro 7”