"Evaluating Message"

[bardos]

Is there some way to turn off 'evaluating message" which takes a while to do its job and meanwhile hangs up the whole program?

[rusticdog]

If it's going slow, that will probably be the DNSBLs as they tend to be slowest. Try disabling those under Settings >> Spam Tools >> Origin of Spam ...see if it runs quicker then

[bardos]

Did that a few days ago, unchecked the two spam servers and there was no change... Don't think I had this in the past... just lately

[rusticdog]

OK, send me some logs, will see if it's noticeable where the slow down is.

Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

[bardos]

What I did was a complete uninstall and then a reinstall... I suspect that all my firetrust folders were top-heavy from one update after another over the years, because some "junk" in those folders never came back on the new fresh install. copied over my accounts file and good to go... I'll see if the "evaluating" behaviour is left in the dust.... thx

[bardos]

New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great

[Danielf]

New install solves any and every problem i had. Over the years I've been installing the upgrades one over the other. Starting fresh seems to work great

I have done it but doesn't help.
I have still an issue with "evaluating" . It takes a while to do its job.

Thank you in advance for your help,

Daniel

[rusticdog]

I don't recall seeing logs about this. Send them again in either case.



Help >> Send Support Logs >> enter a brief note like 'eval running slow' >> in Ticket Number field enter chris >> Send Logs >> reply back here once sent.

Cheers

[Danielf]

Hi Chris,
I sent you the logs.

Best,
Daniel

[Danielf]

Hi Chris,

Have you found a solution to my problem?
Thank you,
Daniel

[rusticdog]

Sorry Daniel, I've been on holiday while I move house/town

No, I didn't receive any logs. Can you instead go into Help >> User Files >> there will be a file called autosupport.eml >> right click on that >> Send To >> Mail Recipient >> email it to me at forum@firetrust.com

Thanks
Chris